We are seeking a highly strategic, results-driven Director of Product with significant expertise in SBA Lending, Lines of Credit (LOC), and underwriting to lead the development and management of innovative financial products in these areas. This role requires deep understanding of both product management and underwriting processes, ensuring that products are designed to optimize risk, improve underwriting efficiency, and meet customer needs. The ideal candidate will have a blend of technical, regulatory, and business knowledge in the lending space, with a focus on driving growth, innovation, and compliance.
Key Responsibilities:
- Lead the vision, strategy, and roadmap for SBA Lending and Line of Credit (LOC) products, incorporating insights from underwriting practices to ensure robust risk management and compliance.
- Understanding and experience of Credit Card Product Journey.
- Collaborate with key stakeholders across underwriting, risk management, operations, legal, engineering, and marketing teams to define and prioritize product features and enhancements.
- Use customer insights, market analysis, and underwriting trends to shape the product roadmap and ensure alignment with the organization’s objectives.
- Define and own the AI product roadmap aligned with business objectives.
- Ensure timely delivery of high-quality AI solutions that meet compliance and ethical standards.
- Drive adoption of cutting-edge AI technologies (ML, NLP, GenAI, Computer Vision).
Own the Full Product Lifecycle:
- Lead the end-to-end development of SBA and LOC products—from ideation and design to execution, launch, and iteration.
- Collaborate with cross-functional teams (engineering, design, legal, risk, and sales) to ensure the products meet customer expectations while adhering to regulatory guidelines.
- Manage and prioritize product backlogs, making data-driven decisions to address the most pressing customer and business needs, with a focus on minimizing risk exposure during loan approval.
Balance Regulatory Compliance & Customer Experience:
- Ensure all product features are fully compliant with SBA guidelines, FDIC regulations, and other relevant lending laws while delivering a seamless and intuitive experience for small business customers.
- Serve as the go-to expert on SBA regulations and underwriting best practices, continuously refining products based on regulatory updates and market dynamics.
- Continuously measure the success of products through key performance indicators (KPIs) like loan origination volumes, credit performance, underwriting efficiency, and customer satisfaction.
- Lead and inspire a team of product managers and cross-functional teams focused on SBA Lending and LOC products, ensuring alignment with both strategic goals and operational execution.
- Work closely with senior leadership to communicate product goals, challenges, and successes while identifying areas of improvement in both product and underwriting processes.
- Act as the voice of the customer, representing their needs and pain points in every stage of the product lifecycle.
Product Development & Execution:
- Oversee the entire product lifecycle, from ideation to launch and ongoing optimization, ensuring the product meets both customer needs and underwriting criteria.
- Collaborate with engineering teams to build products that integrate underwriting processes, automating credit checks, risk analysis, and compliance verification.
- Prioritize and manage the product backlog, ensuring that high-priority features that streamline underwriting and improve loan quality are implemented in a timely manner.
Stakeholder Management:
- Engage with senior leadership and cross-functional teams to communicate product vision, progress, and key decisions.
- Serve as the primary point of contact for product-related decisions involving underwriting, risk, and compliance.
- Provide regular updates to the leadership team on product performance, product.
Performance & Growth:
- Establish and track KPIs for SBA Lending and LOC products, including underwriting approval rates, loan origination volumes, and credit performance.
- Analyze product performance data to identify areas for improvement in underwriting, loan quality, customer experience, and operational efficiency.
- Drive continuous product iteration based on feedback from underwriting teams, customer feedback, and data-driven insights.
- Lead, mentor, and grow a team of product managers focused on SBA Lending and LOC, with particular attention to aligning product development efforts with underwriting best practices.
- Foster a collaborative, results-oriented culture that bridges product, underwriting, and risk management teams to create best-in-class products.
Preferred Skills: -
- 12+ years of experience in product management, with a strong focus on SBA Lending and Lines of Credit (LOC) products.
- Must have 7+ Years of direct experience in SBA Lending, Line of Credit, Loan Servicing and some underwriting process in a financial service domain.
- Solid understanding of financial regulations governing SBA lending, including compliance with SBA rules and credit risk management best practices.
Education:
B.E/ B.Tech./ bachelor’s degree in business, Finance, Economics, or a related field. MBA or relevant advanced degree is must.
Technical Skills:
- Familiarity with product management tools (JIRA, Confluence, Aha!, etc.) and data analysis tools (e.g., SQL, Excel, Google Analytics).
- Experience using agile methodologies and collaborating with cross-functional teams in a fast-paced environment.
- Understanding of lending platforms, underwriting software, and credit decisioning tools.
Personal Characteristics:
- Strong leadership and communication skills, with the ability to engage and align multiple teams and stakeholders.
- Analytical mindset, able to use data to inform product decisions, especially as they relate to risk, underwriting, and loan quality.
- Ability to manage and prioritize multiple initiatives, balancing customer needs, business objectives, and underwriting standards.
- Collaborative and open-minded, with a focus on finding solutions that work across product, underwriting, and risk teams.
Why Join Us?
- Impact: Lead the development of cutting-edge financial products that directly support small businesses and improve access to capital.
- Growth: Opportunity to shape the future of SBA Lending and LOC products while growing in a high-impact leadership role.
- Innovation: Collaborate in a fast-paced environment where innovation in underwriting and risk management is critical.
- Career Development: Access to professional growth opportunities in a growing company with a strong focus on product excellence.