Director of Operations

Hyatt Hotels Corporation; Jaipur; On-site; INR 14,451,000 - 20,231,000; Full time

Job summary

Hyatt Hotels Corporation seeks a senior operations leader to oversee all hotel functions, ensuring alignment with Hyatt’s standards and financial targets. You will drive excellence across Rooms, F&B, Spa, Security, Housekeeping, Laundry, and Front Office while building a culture of high performance and guest satisfaction.

The role emphasizes brand compliance, guest experiences, and people management across all departments to achieve profitable operations.

Qualifications

• University degree or diploma in Hospitality Management, Hotel Management, Business Administration or related field.
• Minimum 10 years progressive hotel operations experience, including 5+ years in senior leadership.
• Strong knowledge of Rooms, F&B, Spa, budgeting, forecasting and luxury hospitality standards.

Responsibilities

• Lead and oversee all operational functions of the hotel, aligning with Hyatt strategies and guest satisfaction goals.
• Drive operational excellence across departments while fostering high performance and associate engagement.

Skills

Leadership

Budgeting

Forecasting

Quality assurance

People development

Guest satisfaction

Education

Hospitality/Hotel management degree

Tools

P&L management

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsible for leading and overseeing all operational functions of the hotel, ensuring alignment with Hyatt International's corporate strategies, brand standards, financial objectives, and guest satisfaction expectations. The role requires driving operational excellence across Rooms, Food & Beverage, Spa, Security, Housekeeping, Laundry, and Front Office while fostering a culture of high performance, service excellence, and associate engagement.

To ensure the smooth, efficient, and profitable operation of all hotel departments by maintaining brand compliance, delivering exceptional guest experiences, achieving financial targets, developing departmental leaders, and ensuring effective implementation of operational, safety, quality, and people management standards across the hotel.

Qualifications

Ideally with a university degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field. Minimum 10 years of progressive hotel operations experience, including at least 5 years in a senior leadership position. Strong knowledge of Rooms Division, Food & Beverage, Spa Operations, budgeting, forecasting, quality assurance, and luxury hospitality standards. Excellent leadership, communication, interpersonal, analytical, and people development skills are essential.

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