Director – Medical Coding Training

Gebbs Healthcare Solutions; Hyderabad, Navi Mumbai, Coimbatore District; Hybrid; INR 3,500,000 - 5,500,000; Full time

Job summary

GeBBS Healthcare Solutions in India seeks a Director – Medical Coding Training to lead training across locations, drive end-to-end learning for new-hire onboarding, and ensure 30/60/90-day productivity and quality.

This role builds scalable training and certification pathways, oversees curriculum standardization, governance, and ongoing education, while partnering with Operations, Quality and Recruitment to align staffing and client outcomes.

Qualifications

• Bachelor’s degree in Life Sciences, Healthcare, Pharmacy, Nursing or related discipline.
• Active professional coding certification (CPC, CCS, CCS-P or equivalent) required; additional specialty credentials preferred.
• 14+ years in medical coding / healthcare RCM, including 8+ years in coding training or training leadership.
• Proven multi-location team leadership, large-scale training delivery, certification programs and operational performance improvement.
• Experience with US healthcare clients, transitions, resource planning, training budgets and cross-functional stakeholder management.

Responsibilities

• Lead GeBBS medical coding training across locations and specialties, with end-to-end accountability for new-hire learning, deployment readiness, 30/60/90-day post-deployment productivity and quality, and ongoing education for existing coders.
• Develop annual training strategy aligned to hiring, growth, client requirements and production plans.
• Standardize curricula, assessment frameworks, training governance and performance reviews across locations.
• Own training capacity planning, batch scheduling, trainer utilization and resource optimization; support new transitions and delivery centers.
• Oversee classroom training, practical assessments, certification preparation and on-the-job training (OJT).
• Support inpatient (ICD-10-CM/PCS, MS-DRG), outpatient, professional fee/E&M, risk adjustment/HCC and client-specific coding specialties.
• Set chart-based and scenario-led assessments and clear OJT exit criteria; monitor each cohort through 30/60/90 days after deployment, identify performance gaps, and partner with Operations and Quality on coaching and remediation to improve productivity, coding quality and time to proficiency.
• Own an annual ongoing education roadmap for deployed coders: ICD-10/CPT/HCPCS changes, payer and client updates, specialty upskilling, audit-led refreshers, targeted microlearning and continuing education opportunities.
• Lead CPC, CCS, CCS-P and other certification preparation; govern exam readiness, sponsorship, voucher utilization, credential tracking, renewals and CEU/CE requirements.
• Partner with Coding Operations and Quality to prioritize education based on recurring errors, audit trends, client needs and emerging coding requirements; evaluate impact on subsequent production performance.
• Scale simulations, real-case practice, microlearning, digital assessments and structured learning pathways.
• Partner with L&D and technology teams to expand LMS adoption, learning analytics and responsible AI-enabled learning tools.
• Lead and coach training managers, trainers and SMEs; establish trainer competencies, evaluations and succession plans.
• Partner with Coding Operations, Quality, Recruitment and Workforce Management to align staffing and training outcomes.
• Represent training in client visits, transitions, RFPs and business reviews; communicate risks, actions and outcomes to leadership.
• Measure ongoing education coverage, participation, assessment improvement and post-intervention coding accuracy; analyze performance fallout and recurring errors.
• Partner with Operations and Quality to improve coding accuracy, time to proficiency and sustained production readiness.

Skills

Leadership

Training delivery

Coding proficiency

Stakeholder management

Multi-location leadership

Education

Bachelor’s degree

CPC/CCS/CCS-P

Tools

LMS platforms

Power BI

Excel

Job description

Director – Medical Coding Training

GeBBS Healthcare Solutions | Business Excellence – Training

Designation

Director – Medical Coding Training

Location

Mumbai / Hyderabad / Coimbatore / Aurangabad (as per business requirements)

Reporting to

AVP – Business Excellence (Training)

Experience

14+ years overall; 8+ years in medical coding training and leadership

Employment

Full-timeRole Purpose

Lead GeBBS medical coding training across locations and specialties, with end-to-end accountability for new-hire learning, deployment readiness, 30/60/90-day post-deployment productivity and quality, and ongoing education for existing coders. Build scalable training and certification pathways that improve coding accuracy, speed to proficiency, sustained performance and client outcomes.

Key Responsibilities

Training Strategy & Governance

Develop annual training strategy aligned to hiring, growth, client requirements and production plans.

Standardize curricula, assessment frameworks, training governance and performance reviews across locations.

Own training capacity planning, batch scheduling, trainer utilization and resource optimization; support new transitions and delivery centers.

New-Hire Performance & Production Readiness

Oversee classroom training, practical assessments, certification preparation and on-the-job training (OJT).

Support inpatient (ICD-10-CM/PCS, MS-DRG), outpatient, professional fee/E&M, risk adjustment/HCC and client-specific coding specialties.

Set chart-based and scenario-led assessments and clear OJT exit criteria; monitor each cohort through 30/60/90 days after deployment, identify performance gaps, and partner with Operations and Quality on coaching and remediation to improve productivity, coding quality and time to proficiency.

Ongoing Education, Upskilling & Certification

Own an annual ongoing education roadmap for deployed coders: ICD-10/CPT/HCPCS changes, payer and client updates, specialty upskilling, audit-led refreshers, targeted microlearning and continuing education opportunities.

Lead CPC, CCS, CCS-P and other certification preparation; govern exam readiness, sponsorship, voucher utilization, credential tracking, renewals and CEU/CE requirements.

Partner with Coding Operations and Quality to prioritize education based on recurring errors, audit trends, client needs and emerging coding requirements; evaluate impact on subsequent production performance.

Training Quality & Effectiveness

Own a new-hire performance scorecard by cohort, trainer, client and specialty, covering training throughput, OJT exit, 30/60/90-day productivity and quality, and speed to proficiency.

Measure ongoing education coverage, participation, assessment improvement and post-intervention coding accuracy; analyze performance fallout and recurring errors.

Partner with Operations and Quality to improve coding accuracy, time to proficiency and sustained production readiness.

Digital Learning & Transformation

Scale simulations, real-case practice, microlearning, digital assessments and structured learning pathways.

Partner with L&D and technology teams to expand LMS adoption, learning analytics and responsible AI-enabled learning tools.

People & Stakeholder Leadership

Lead and coach training managers, trainers and SMEs; establish trainer competencies, evaluations and succession plans.

Partner with Coding Operations, Quality, Recruitment and Workforce Management to align staffing and training outcomes.

Represent training in client visits, transitions, RFPs and business reviews; communicate risks, actions and outcomes to leadership.

Key Performance Indicators

Measure Expectation

Training throughput95%

First-attempt assessment pass rate90%

OJT exit productivity50% of Operations productivity target

On-time batch completion / deployment95%

Training compliance95%

Training effectiveness90%

Ongoing education & certificationAnnual learning coverage, CEU/renewal compliance, certification readiness and measurable post-training quality improvement

30/60/90-day new-hire performanceProductivity and coding quality by deployment cohort, with improvement against agreed Operations benchmarks

Speed to proficiencyReduced time to sustained target productivity and quality

Education intervention effectivenessImprovement in targeted coding error rates and audit findings after refresher/upskilling

Targets are subject to approved annual goals and business requirements.

Qualifications & Experience

Bachelor’s degree in Life Sciences, Healthcare, Pharmacy, Nursing or related discipline.

Active professional coding certification (CPC, CCS, CCS-P or equivalent) required; additional specialty credentials preferred.

14+ years in medical coding / healthcare RCM, including 8+ years in coding training or training leadership.

Proven multi-location team leadership, large-scale training delivery, certification programs and operational performance improvement.

Experience with US healthcare clients, transitions, resource planning, training budgets and cross-functional stakeholder management.

Technical & Leadership Competencies

Strong ICD-10-CM/PCS, CPT, HCPCS, E&M and coding-guideline knowledge; familiarity with inpatient, outpatient, ProFee and specialty workflows.

Knowledge of CMS, AMA, AHIMA, AAPC, coding compliance, audits and coding quality metrics.

Experience with coding tools, LMS, digital assessment platforms and performance reporting (Excel / Power BI).

Strategic planning, data-driven problem solving, executive communication, team development and disciplined execution.