Director - Customer Sucess

ripik.ai; Dadri; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Ripik.AI is seeking an experienced Customer Success Director to lead deployment and post-deployment activities for our AI-driven industrial software in Noida. You will serve as the primary contact for key customers, ensuring smooth adoption and sustained value realization.

You will liaise with internal product teams, drive cross-functional coordination, and act as a senior escalation point for complex issues to ensure customer success and long-term partnerships.

Qualifications

• Must have 3+ years of total experience in Consulting.
• B.Tech in Core engineering is mandatory.
• Experience driving digital/ AI transformations is mandatory.
• Ability to develop healthy customer relationships, enhance customer training, and improve product usability.

Responsibilities

• Lead deployment and post-deployment activities for Ripik's products.
• Liaise between Ripik's product team and customers.
• Be the face of Ripik for assigned customers.
• Serve as senior escalation point for complex technical issues and drive resolutions.
• Drive problem-solving and solution delivery to meet customer needs.
• Communicate regularly with clients to troubleshoot issues.

Skills

Problem solving

Relationship building

AI transformations

Communication

Cross-functional collaboration

Education

B.Tech in Core Engineering

Job description

Overview about Ripik.AI: Ripik.ai is a fast-growing industrial AI SAAS start-up founded by IIT D/ BITS alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders.

It builds patented full stack software for automation of decision making on the factory floor. Today, they are deployed at more than 15 of the largest and most prestigious enterprises in India including the market leaders in steel, aluminium, cement, pharma, paints, consumer goods and others.

It is one of India's very few AI product start-ups to be a partner to GCP, Azure and AWS. We are also the AI partner of choice for CII, ICC and NASSCOM.

About the role:

We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement processparticularly during deployment and post-deployment of Ripik's products. You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization.

Roles & Responsibilities:

• Drive deployment & post-deployment activities of Ripik's products, ensuring timely delivery and smooth adoption.
• Liase between Ripik's internal product team & customers.
• Be the face of Ripik for assigned customers.
• Serve as a senior escalation point for complex technical issues, working cross-functionally to drive resolution.
• Drive problem-solving and solution delivery to ensure customer needs are met and exceeded.
• Communicate regularly with clients to troubleshoot issues.

Required Skills, Competencies & Experience:

• Must have 3+ years of total experience in Consulting.
• B.tech in Core engineering is mandatory.
• Strong Problem solving skills & maturity to handle complex situations.
• Experience of driving digital/ AI transformations is mandatory.
• Ability to develop healthy customer relationships, enhance customer training, and improve product usability.

What can you expect

• Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us.
• World class work culture, coaching and development.
• Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details).
• International exposure.

Location: Noida (Work from Office).