Director, Commercial Experience Architecture & Engineering

S&P Global Market Intelligence; Hyderabad, Gurugram District; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

S&P Global Market Intelligence in Hyderabad is seeking a Director, Commercial Experience Architecture & Engineering to lead strategy and delivery of Salesforce Sales Cloud capabilities across the enterprise. The role collaborates with the broader Commercial Technology team, Finance Technology and Data teams to align with business strategy and accelerate revenue growth.

The Director will drive design standards, leading pipeline management, forecasting, territory management, and automation while

Qualifications

• Bachelor's degree in CS/Software Eng or related field or equivalent experience.
• 10+ years in leadership roles managing Salesforce platforms at large scale.
• Expert Salesforce Sales Cloud proficiency and enterprise architecture knowledge.
• Experience establishing governance across complex, matrixed organizations.
• Ability to define ROI, KPI tracking, and portfolio oversight.

Responsibilities

• Lead strategy, design, and delivery of Salesforce Sales Cloud capabilities enterprise-wide.
• Collaborate with Commercial Technology, Finance Tech and Data teams.
• Define scalable design standards and global templates for Sales Cloud.
• Lead pipeline management, forecasting, territory management and automation.
• Drive data quality, integration patterns, and actionable insights.
• Establish governance, security, and reusable architecture.

Skills

Leadership

Stakeholder management

Communication

Strategic roadmapping

Data governance

AI & automation

Forecasting

Sales Cloud expertise

Enterprise architecture

Education

Bachelor's degree in Computer Science / Software Engineering or related field

Tools

Salesforce Sales Cloud

Enterprise architecture principles

Job description

Job Summary

Grade Level (for internal use): 13

Director, Commercial Experience Architecture Engineering

The Director of Commercial Experience Architecture and Engineering will lead the strategy, design, and delivery of Salesforce Sales Cloud capabilities. The role will collaborate with the wider Commercial Technology team, Finance Technology and Data teams to implement Sales Cloud solutions across the enterprise that are aligned to business strategy to accelerate revenue growth, improve productivity and create a unified commercial engine.

Responsibilities and Impact

The Commercial Experience Team will design, build, and implement scalable Salesforce Sales Cloud solutions that accelerate revenue growth, improve seller productivity, and create a unified and data-driven commercial engine. Key focus areas will be:

• Optimize core Sales Cloud processes to reduce friction, shorten sales cycles, and directly accelerate revenue.
• Improve data quality and integration patterns to deliver accurate forecasting, actionable insights, and commercial predictability.
• Enhance seller productivity through automation, guided selling, and scalable enablement tools that increase win rates.
• Establish standardized, compliant, and reusable architecture to ensure consistent, secure, and scalable Sales Cloud solutions.

Sales Cloud Strategy and Architecture

• Define scalable Sales Cloud design standards and global templates.
• Lead pipeline management, forecasting, territory management, and automation initiatives
• Standardize opportunity lifecycle processes globally.

Seller Productivity and Automation

• Drive AI-driven lead scoring, next-best-action, and workflow automation
• Reduce manual touchpoints in sales processes.
• Improve CRM usability and adoption

Data Integrity and Forecast Excellence

• Support data governance practices within Sales Cloud that pipeline hygiene and forecasting accuracy standards

What We're Looking For

Basic Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent professional experience in software architecture and development
• 10+ years of progressive experience in a leadership role managing Salesforce platforms, with a preference for multi-org governance experience in organizations with 5,000+ end users or equivalent complexity
• Expert-level proficiency across multiple Salesforce Sales Cloud and a strong understanding of declarative and programmatic development strategies, including package development methodologies and enterprise architecture principles
• Demonstrated experience establishing and operationalizing enterprise governance frameworks, including intake, prioritization, decision-right models, and escalation standards across complex, matrixed organizations
• Proven ability to develop and manage technology portfolio oversight, including KPI definition, ROI measurement, value realization tracking, and capability rationalization across multiple business divisions or product towers
• Experience leading cross-functional stakeholder alignment, multi-year roadmap planning, and release governance across large enterprises, including presenting technology strategy and investment decisions to senior and C-suite leaders
• Excellent communication, stakeholder management, and negotiation skills, with the ability to influence and build consensus at all levels of the organization
• Strong analytical and problem-solving skills with the ability to architect scalable, reusable solutions that meet both current and future business requirements

Additional Preferred Qualifications

• Experience with strategic roadmap development, including multi-year planning, capability gap analysis, and business case development for enterprise platform investments
• Hands-on experience championing AI, automation, and data-driven innovation initiatives within a Salesforce environment
• Prior experience in a $5B+ revenue organization supporting commercial technology functions such as sales operations, customer success, or revenue operations
• Experience rationalizing overlapping platform capabilities and driving consolidation or reusability strategies across multiple Salesforce instances or business units