Salesforce Experience Cloud – Tech Lead

Jade Global; Maharashtra; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

Jade Global is seeking a Salesforce Experience Cloud Tech Lead to own architecture and solution design for enterprise Experience Cloud deployments (Customer/Partner portals). You will guide advanced customization (LWC/Aura, Apex) and secure data sharing across orgs, while mentoring a team and presenting to CIO-level clients.

The role requires strong leadership, executive presence, and hands-on delivery across complex integrations, licensing models, and security.

Qualifications

• 8–12+ years of Salesforce experience with 5+ years in Experience Cloud architecture and delivery at enterprise scale.
• Proven track record leading technical workstreams on full-cycle Experience Cloud implementations, incl. complex integrations and large external user populations.
• Expert-level Experience Cloud architecture knowledge: licensing, sharing, security, guest user risk, multi-site/multi-brand, headless vs Aura.
• Strong hands-on background in LWC, Aura, Apex, REST/SOAP, Platform Events, middleware, and Salesforce data architecture/security.
• Ability to translate ambiguous requirements into a technical architecture and roadmap for senior stakeholders.
• Experience leading and mentoring technical teams and owning quality across engagements.
• Excellent client communication and executive presence; able to lead steering committee discussions.
• Mandatory Salesforce certs; CTA is a strong differentiator.

Responsibilities

• Own the technical architecture and solution design for Experience Cloud implementations across Customer and Partner portals, incl. licensing, data model, security, and integration.
• Lead discovery workshops with client stakeholders, translating business goals into a technical roadmap.
• Make and defend architectural decisions: templates, licensing models, sharing, and integration patterns.
• Guide the team on advanced customization: LWC/Aura, Apex, API-led integration, and performance considerations.
• Own end-to-end security design for guest/external users and cross-org visibility.
• Lead technical risk management and ensure decisions align with long-term scalability.
• Manage and mentor a team of Developers; set coding standards and drive upskilling.
• Serve as primary technical contact for clients, presenting architecture and risks to CIO/Director-level staff.
• Own delivery governance: sprint planning, estimation, resourcing, and coordination with functional leads.
• Stay current with Salesforce releases and advise on relevant features for business.
• Drive pre-sales support: solution input, effort estimation, and RFP responses.

Skills

Experience Cloud architecture

LWC

Aura

Apex

Integration architecture

Security model

Data architecture

Executive presence

Leadership

Team mentoring

Pre-sales

Experience Cloud Consultant

Education

Salesforce Experience Cloud Consultant

Salesforce Application Architect

Salesforce System Architect

Platform Developer II

Sharing & Visibility Architect

Identity & Access Management Architect

Tools

MuleSoft

CPQ

Commerce Cloud

Job description

Salesforce Experience Cloud - Tech Lead1

Key Responsibilities

• Own the technical architecture and solution design for Experience Cloud implementations spanning both Customer and Partner portals, including licensing strategy, data model, security model, and integration architecture.
• Lead technical discovery and solution design workshops with client stakeholders (IT, Digital, Customer Experience, Channel/Partner teams), translating business goals into a coherent technical roadmap.
• Make and defend architectural decisions: template selection (Customer Service vs. Partner Central vs. Build Your Own), licensing model (Customer Community, Customer Community Plus, Partner Community, external identity users), sharing strategy, and integration patterns.
• Guide the team on advanced customization: complex LWC/Aura component architecture, Apex design patterns, API-led integration architecture, and performance/scalability considerations for high-volume external user bases.
• Own the end-to-end security design for guest users, authenticated external users, and cross-org data visibility, ensuring compliance with data privacy and access requirements.
• Lead technical risk management: identify architectural risks early, propose mitigation strategies, and ensure technical decisions align with long-term scalability and maintainability.
• Manage and mentor a team of Junior and Senior Developers, setting coding standards, conducting architecture/code reviews, and driving technical upskilling on Experience Cloud.
• Serve as the primary technical point of contact for clients - presenting architecture, timelines, risks, and trade-offs to senior client stakeholders (CIO/Director-level) with clarity and confidence.
• Own delivery governance: sprint/technical planning, estimation, resourcing, and coordination with functional leads/project managers.
• Stay current with Salesforce releases and Experience Cloud roadmap, proactively advising clients on new features (e.g., Experience Cloud for Slack, headless commerce via Experience Cloud, LWR sites) relevant to their business.
• Drive pre-sales support as needed: solution architecture input, effort estimation, and technical proposal/RFP responses.

Required Qualifications

• 8-12+ years of Salesforce experience overall, with 5+ years of deep, hands-on Experience Cloud architecture and delivery experience across both Customer and Partner portal implementations at an enterprise scale.
• Proven track record leading the technical workstream on multiple full-cycle Experience Cloud implementations, including complex integrations and large external user populations.
• Expert-level knowledge of Experience Cloud architecture: licensing models, sharing and security architecture, guest user risk management, multi-site/multi-brand strategies, and headless (LWR) vs. Aura-based site architectures.
• Strong hands-on background in LWC, Aura, Apex, integration architecture (REST/SOAP, Platform Events, middleware), and Salesforce data architecture/security model.
• Strong functional/business understanding of both customer self-service processes (case deflection, knowledge, order management) and partner ecosystem processes (deal registration, partner onboarding/tiering, MDF, co-selling, partner performance/analytics).
• Demonstrated experience translating ambiguous business requirements into a technical architecture and roadmap, and communicating that roadmap persuasively to senior business and IT stakeholders.
• Experience leading and mentoring technical teams, setting standards, and owning technical quality across an engagement.
• Excellent client communication and executive presence; comfortable leading steering committee discussions and defending architectural decisions.
• Certification (mandatory): Salesforce Certified Experience Cloud Consultant and Salesforce Certified Application Architect or System Architect (or actively pursuing Architect-track certifications with Platform Developer II and Sharing and Visibility Architect/Identity and Access Management Architect held). Salesforce Certified Technical Architect (CTA) is a strong differentiator.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) credential.
• Experience with Salesforce CPQ, B2B/B2C Commerce Cloud, MuleSoft, or CDP in conjunction with Experience Cloud.
• Experience running practice-building activities: reusable accelerators, architecture playbooks, and internal enablement for Experience Cloud.
• Prior experience in a consulting/systems integrator environment managing multiple concurrent engagements.