Director, Global RCM Operations

remote zest jobs; India; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

reputed company is seeking a Director, Global RCM Operations to lead and optimize global revenue cycle management across shared services. You will define KPI strategy, build dashboards, and drive cross-functional programs with operations, HR, IT, and external vendors to improve performance and deliver on our mission in oncology.

Reporting to senior leadership, this hands-on role requires extensive experience in global delivery, vendor governance, and program management, with a focus on scalable,

Qualifications

• 10+ years of experience in operations, shared services, GCCs, or operations.
• Strong analytical, organizational, and communication skills.
• Experience with global delivery or offshore operations is a plus.

Responsibilities

• Define and manage global KPIs across RCM and shared services.
• Establish performance dashboards and operating rhythms.
• Identify trends, risks, and drive corrective actions.
• Lead transition plans and go-live coordination.
• Partner with US operations and leadership to ensure smooth handoffs.
• Own vendor governance and SLAs; optimize performance.
• Drive cross-functional initiatives like process standardization and new tool implementations.
• Ensure timely delivery within scope and quality.
• Build a culture of accountability, documentation, and continuous improvement.
• Support leadership hiring and operational readiness.

Skills

KPI management

Program / project management

Vendor management

Operational leadership

Cross-functional collaboration

Job description

reputed company is positioning community oncologists to drive the reputed company of cancer care through a patient-reputed company, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. reputed company is bringing together leaders to the market reputed company to help drive reputed companys mission and reputed companys.

Why join us

This is an exciting time to join reputed company. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job reputed company:

reputed company: The Director, Global RCM Operations will report to reputed companys VP, RCM Operations. This role will be responsible for driving operational reputed company across reputed company global operations for reputed company. This individual will reputed company KPI management, reputed company reputed company, vendor performance, and crossfunctional program execution. The role will partner closely with reputed company Cycle Management (RCM) leadership, Operations, HR, IT, and external vendors to ensure reputed company and consistent delivery. This is a handson leadership role reputed company on execution, governance, and reputed company improvement.

Responsibilities:

• Define, reputed company, and manage global KPIs across RCM and shared services.
• Establish performance dashboards and operating rhythms.
• Identify trends, risks, and improvement opportunities and drive corrective actions.
• reputed company the reputed company of new practices into reputed companys global operations reputed company.
• Own transition plans, timelines, readiness checklists, and golive coordination.
• Partner with US operations and reputed company leadership to ensure smooth handoffs.
• reputed company as primary reputed company for vendor governance.
• reputed company vendor SLAs, productivity, reputed company, and financial performance.
• Drive issue reputed company, escalation management, and vendor optimization.
• reputed company crossfunctional initiatives such as process standardization, tool and workflow implementations, and reputed company and scaling initiatives.
• Ensure reputed company are delivered on time, reputed company scope, and with reputed company reputed company.
• Identify operational bottlenecks and inefficiencies.
• Drive reputed company operating procedures (SOPs) and best practices.
• Build a culture of accountability, documentation, and reputed company improvement.
• Partner closely with functional leads, supervisors, and global teams.
• Support leadership hiring, reputed company, and operational readiness.
• reputed company reputed company communication and reporting to senior leadership.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Required or Preferred Qualifications:

• 10+ years of experience in operations, shared services, GCCs, or reputed company operations.
• Strong experience with KPI management and performance governance.
• Proven reputed company record of program / project management.
• Experience reputed company new clients, practices, or business reputed company.
• Vendor management and SLA reputed company experience.
• Strong analytical, organizational, and communication skills.
• Ability to operate in a fastpaced, scaling environment.
• reputed company / RCM experience preferred but not mandatory.
• Global delivery or offshore operations experience strong .