Diploma Engineer Trainee

Johnson Controls, Inc.; Ahmedabad District; On-site; INR 120,000 - 160,000; Full time

Job summary

Johnson Controls, Inc. in India offers the Diploma Engineer Training (DET) program with hands-on exposure to service and operations on real projects.

You will participate in daily service planning, order processing, on-site project execution, and after-sales support while ensuring safety and quality.

The one-year training covers Mechanical, Electrical, Electronics, Mechatronics and refrigeration disciplines; eligibility requires aggregate 60% and no ATKT. Ready to relocate anywhere in India.

Qualifications

• Diploma - Mechanical/Electrical/Electronics/Mechatronics/ Technical Skills/ Refrigeration & Air-Conditioning
• Aggregate 60%, No ATKT

Responsibilities

• Day to day Service operations planning as per PO/WO from Customers. Attend & Review the Preventive Maintenance jobs, Coordinate with Call Centre and close Service Calls. Generate LNM & Retrofit business in line with LNM plans, Ensure Safety norms at sites including Vendors, managing Vendors on site activities, prepare reports and diagnose the Root Cause Analysis (RCA) for repeated complaints, update Customer on new technology and acquire new skills to execute Service jobs. Maintain database & understand the customer requirement, ensure collection of payment as per terms & conditions of the order, coordinate with Operations & Services Sales on enquires from Customers
• Order processing and delivery, safety and quality aspects of project planning and execution; offer viable solutions and alternatives
• Managing after sales service and customer care operations; increase the Customer Satisfaction Index

Education

Diploma Engineer Training (DET)

Job description

Johnson Controls offers you exciting careers in the field of Service & Operations.

DET will gain exposure to:

• Implementation of Customer focused Service plan; Acquire new clients and businesses;
• Project Execution / Installation at site; Manage multiple cross-functional projects & deliveries.
• Focus on achieving Customer Satisfaction.

DET will be actively involved in:

• Day to day Service operations planning as per PO/WO from Customers. Attend & Review the Preventive Maintenance jobs, Coordinate with Call Centre and close Service Calls. Generate LNM & Retrofit business in line with LNM plans, Ensure Safety norms at sites including Vendors, managing Vendors on site activities, prepare reports and diagnose the Root Cause Analysis (RCA) for repeated complaints, update Customer on new technology and acquire new skills to execute Service jobs. Maintain database & understand the customer requirement, ensure collection of payment as per terms & conditions of the order, coordinate with Operations & Services Sales on enquires from Customers
• Order processing and delivery, safety and quality aspects of project planning and execution; offer viable solutions and alternatives
• Managing after sales service and customer care operations; increase the Customer Satisfaction Index

Candidates enrolled under the Diploma Engineer Training (DET) program will undergo a one year training which will include detailed technical and functional orientation and on-the-job involvement.

• Diploma - Mechanical/Electrical/Electronics/Mechatronics/ Technical Skills/ Refrigeration & Air-Conditioning
• Aggregate 60%, No ATKT

Ready to relocate anywhere in India