Diploma Engineer Trainee

Johnson Controls

Ahmedabad District

On-site

INR 180,000 - 240,000

Full time

5 days ago

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Job summary

Johnson Controls is offering Diploma Engineer Training (DET) for aspiring engineers in India. Participants will receive one year of on-the-job training with exposure to service planning, project execution, and customer support across multiple sites.

The program focuses on mechanical, electrical, electronics or mechatronics disciplines, with aggregate 60% and no ATKT, and requires willingness to relocate anywhere in India. Candidate readiness to join immediately is preferred.

Qualifications

Diploma in Mechanical, Electrical, Electronics or Mechatronics with aggregate 60% and no ATKT.
As part of DET, exposure to service planning, project execution and customer support.

Responsibilities

Plan day-to-day service operations per customer PO/WO and review PM jobs.
Coordinate with call centre, manage on-site vendors and close service calls.
Generate retrofit business and ensure safety norms at sites.
Prepare reports and perform root-cause analysis for recurring issues.

Skills

Customer-focused service

Project coordination

Vendor management

Education

Diploma - Mechanical/Electrical/Electronics/Mechatronics

Job description

Job Description:

Johnson Controls offers you exciting careers in the field of Service & Operations.

DET will gain exposure to:

Implementation of Customer focused Service plan; Acquire new clients and businesses;
Project Execution / Installation at site; Manage multiple cross-functional projects & deliveries.
Focus on achieving Customer Satisfaction.

DET will be actively involved in:

Day to day Service operations planning as per PO/WO from Customers. Attend & Review the Preventive Maintenance jobs, Coordinate with Call Centre and close Service Calls. Generate LNM & Retrofit business in line with LNM plans, Ensure Safety norms at sites including Vendors, managing Vendors on site activities, prepare reports and diagnose the Root Cause Analysis (RCA) for repeated complaints, update Customer on new technology and acquire new skills to execute Service jobs. Maintain database & understand the customer requirement, ensure collection of payment as per terms & conditions of the order, coordinate with Operations & Services Sales on enquires from Customers
Order processing and delivery, safety and quality aspects of project planning and execution; offer viable solutions and alternatives
Managing after sales service and customer care operations; increase the Customer Satisfaction Index

Candidates enrolled under the Diploma Engineer Training (DET) program will undergo a one year training which will include detailed technical and functional orientation and on-the-job involvement.