Digital Experience (XEC) Specialist

Tata Consultancy Services; Kolkata District; On-site; INR 1,400,000 - 2,800,000; Full time

Job summary

Tata Consultancy Services in Kolkata is seeking a Digital Experience (XEC) Specialist with 6 to 10 years of experience. The role focuses on implementing the Digital Experience Platform, deploying SysTrack and Cognix components, onboarding endpoints, and validating telemetry collection.

You will build experience dashboards and drive actionable insights for operations and leadership. You will design automation workflows, enable proactive remediation, and support L2/L3 teams with RCA while aligning

Qualifications

• Hands-on expertise in SysTrack agent deployment, telemetry, and analytics.
• Cognix for Workspace use case implementation.
• Experience scoring (device, application, user sentiment).
• Dashboard creation and analytics interpretation.
• Automation via SysTrack (scripts, triggers, remediation).
• Root cause identification using experience data.
• Familiarity with Windows & macOS EUC environments.
• Intune / SCCM ecosystem integration and data correlation.
• Working knowledge of ITSM tools (ServiceNow preferred).

Responsibilities

• Deploy and configure SysTrack and Cognix components.
• Onboard endpoints and validate telemetry collection.
• Implement value builders and agreed experience use cases.
• Build and maintain experience dashboards: Device Health & Performance, Application Experience, User Productivity & Sentiment.
• Provide actionable insights for operations and leadership.
• Track baseline vs posttransformation improvements.
• Design and enable SysTrack automation workflows.
• Implement selfheal and proactive remediation use cases.
• Reduce incident volumes through automation.
• Support L2/L3 teams with RCA and CSIP inputs.
• Document use cases, outcomes, and SOPs.

Tools

SysTrack

Cognix for Workspace

Intune

SCCM

ServiceNow

Job description

Role-Digital Experience (XEC) Specialist

Experience-6 to 10 yrs.

Location-Kolkata

Job Requirements-

• Handson expertise in:
  • SysTrack agent deployment, telemetry, and analytics
  • Cognix for Workspace use case implementation
  • Experience scoring (device, application, user sentiment)
• Strong skills in:
  • Dashboard creation and analytics interpretation
  • Automation via SysTrack (scripts, triggers, remediation)
  • Root cause identification using experience data
• Familiarity with:
  • Windows & macOS EUC environments
  • Intune / SCCM ecosystem (integration and data correlation)
• Working knowledge of ITSM tools (ServiceNow preferred)

Process & Enterprise Skills

• ITIL awareness (Incident, Problem, Continual Improvement)
• Experience supporting transformation programs
• Ability to translate technical insights into business outcomes

Key Responsibilities-

Digital Experience Platform Implementation

• Deploy and configure SysTrack and Cognix components
• Onboard endpoints and validate telemetry collection
• Implement value builders and agreed experience use cases

Experience Analytics & Dashboarding

• Build and maintain experience dashboards:
  • Device Health & Performance
  • Application Experience
  • User Productivity & Sentiment
• Provide actionable insights for operations and leadership
• Track baseline vs posttransformation improvements

Automation & Proactive Remediation

• Design and enable SysTrack automation workflows
• Implement selfheal and proactive remediation use cases
• Reduce incident volumes through automation

Incident, Problem & CSI Enablement

• Support L2/L3 teams with experiencedriven RCA
• Identify recurring experience degraders
• Feed insights into CSIP and transformation roadmaps

Governance, Reporting & Transformation Support

• Align experience metrics with SLAs / XLAs
• Support POVs, pilots, and hypercare phases
• Document use cases, outcomes, and SOPs