DEX-SIAM Manager

Promaynov Advisory Services Pvt. Ltd; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Promaynov Advisory Services Pvt. Ltd is seeking a DEX-SIAM Manager to lead analytics for Digital Experience Operations. You will architect data ingestion, build robust pipelines in Microsoft Fabric / Azure, integrate Nexthink, ServiceNow and Intune, and deliver actionable insights via Power BI dashboards in an agile setting.

Key focus areas include sentiment analytics, end-user experience, and continuous improvement of IT and employee experience across devices and applications.

Qualifications

• Understanding of Digital Experience, EUC, automation and analytics for AI agents.
• Experience with Nexthink or similar Digital Employee Experience tools and IT services.
• Working knowledge of ServiceNow or similar enterprise ITOM platforms.
• Strong data engineering experience with Microsoft Fabric / Azure data stack.

Responsibilities

• Analyse sentiment, DEX scores, endpoint health, application performance and incident trends.
• Design and maintain robust data pipelines within Microsoft Fabric / Azure.
• Build Power BI pipelines, dashboards and visualisations from diverse datasets.
• Act as technical bridge between ServiceNow Platform Owner, vendors and stakeholders.
• Embed governance, security and data quality into data products.
• Lead data delivery in agile / scrum environments.

Skills

Digital Experience

End User Computing

Automation

AI agents performance analytics

Tools

Nexthink

ServiceNow

Power BI

Microsoft Fabric

Azure

Azure Data Factory

Synapse

Databricks

Job description

Job Title: - DEX-SIAM Manager
Location: - BLR
DEXOps (digital experience operations) focuses on improving employee productivity by monitoring, measuring, and improving the digital workplace experience across devices, applications, and IT services. This role leads the design, delivery and integration of the analytics capability for Digital Experience Operations.The focus is on continuous improvement of employees' digital experience. You will architect robust ingestion and transformation frameworks, designing, building and scaling the data solutions using Microsoft Fabric / Azure, Nexthink and ServiceNow. Working across ITSM, Employee Experience, ITOM and AI-enabled operations, the role will provide insights, analytics datasets and feedback loops for automation.
This is not just a pure data engineering role; it requires understanding of Digital Employee Experience, EUC operations, ITSM data and tools such as Nexthink, ServiceNow and Intune.
DEX Responsibilities:Analyse sentiment, DEX scores, endpoint health, application performance and incident trends. Measure whether digital solutions improve or harm employee experience. Identify recurring employee pain points and support proactive remediation and automation use cases.
Data Architecture & Pipeline Engineering:Design and maintain robust data pipelines within Microsoft Fabric / Azure, integrating technical (Nexthink, Intune, ITOM), operational (ServiceNow, timesheets), and experience (surveys, sentiment) datasets.
Microsoft Fabric / Azure platform delivery
Build governed data lake, warehouse and semantic-layer capabilities for measuring impact of digital solutions, services and changes on employee experience.
Governance, security and data quality
Embed risk, security, lineage, access control and data quality standards into all data products.
Insight Generation & Visualization:Build Power BI pipelines, dashboards and visualisations to turn DEX, ITSM, endpoint and employee experience data into actionable insights.
Automation and AI Operations Enablement:Create curated datasets and feedback loops to improve ITSM, Virtual Agent and AI agent and virtual agent performance.
Stakeholder Translation:Act as the primary technical bridge between the ServiceNow Platform Owner, vendors, and business stakeholders. Translate business transformation goals into technical data requirements.
Qualification: -
Essential

• Understanding of Digital Experience, End user computing, automation and AI agentsperformance analytics
• Experience with Nexthink or similar Digital Employee Experience tools with understanding of end user computing and employee experience with digital tools and IT services.
• Working knowledge ofServiceNow, or similar enterprise IT operations platforms.
• Strong data engineering experience designing ingestion, transformation and curated data products onMicrosoft Fabric, Azure Data Factory, Synapse, Databricks or equivalent.
• Experience building governed data lake / Lakehouse / warehouse solutions with strong data quality, access control and lineage practices.
• Ability to translate business problems into data, platform and architecture requirements.
• Hands-on experience of turning operational, technical and experience data into actionable analytics usingPower BI or equivalent.
• Strong stakeholder management skills across architecture, security, platform, product and business teams.
• Proven ability to lead complex data delivery in agile / scrum environments.
• Experience with Continuous DEX Improvement, Adoption tracking and Sentiment Management.

Desirable

• Willingness to collaborate with Enterprise Architecture, Security, Risk and platform teams to shape and progress solution designs.
• Exposure to IT Infrastructure and Operations transformation.
• Familiarity with low-code / no-code automation such asPower Apps or Power Automate.
• Experience working in global delivery models.
• Experience of providing technical leadership to external vendors and internal teams.
• People leadership, mentoring or technical coaching experience.