Digital Experience ( XEC) : B

Tata Consultancy Services; Kolkata District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Tata Consultancy Services in Kolkata seeks a hands-on IT analytics specialist to deploy SysTrack, instrument telemetry, and derive actionable insights from end-user experience data. You will build dashboards, automate operations with SysTrack scripts, and correlate data from Intune/SCCM and ServiceNow to drive IT service improvements.

Strong business narrative is essential. The role requires translating technical findings into measurable outcomes for transformation programs and ITIL-aligned

Qualifications

• Hands-on expertise in SysTrack deployment, telemetry and analytics.
• Experience translating technical insights into business outcomes.

Responsibilities

• Dashboard creation and analytics interpretation.
• Automation via SysTrack (scripts, triggers, remediation).
• Root cause identification using experience data.

Skills

SysTrack

Cognix for Workspace

Dashboard creation

Automation via SysTrack

Intune / SCCM ecosystem

Windows & macOS EUC environments

Experience scoring

Root cause identification

ServiceNow

Tools

SysTrack

Intune

SCCM

ServiceNow

Job description

Roles & Responbilities:

Technical Skills

• Handson expertise in:
• SysTrack agent deployment, telemetry, and analytics
• Cognix for Workspace use case implementation
• Experience scoring (device, application, user sentiment)
• Strong skills in:
• Dashboard creation and analytics interpretation
• Automation via SysTrack (scripts, triggers, remediation)
• Root cause identification using experience data
• Familiarity with:
• Windows & macOS EUC environments
• Intune / SCCM ecosystem (integration and data correlation)
• Working knowledge of ITSM tools (ServiceNow preferred)

Process & Enterprise Skills

• ITIL awareness (Incident, Problem, Continual Improvement)
• Experience supporting transformation programs
• Ability to translate technical insights into business outcomes