RR-0410842 - Nexthink Analyst

DXC Technology; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DXC Technology is seeking a DIA Analyst for Digital Employee Experience (DEX) to monitor and optimize end-user experience across enterprise endpoints using Nexthink and 1E. You will translate telemetry into actionable insights, assist in proactive issue detection, and support continuous improvement of the digital workspace.

Responsibilities include health checks, data correlation with ITSM tickets, building dashboards, and contributing to weekly/monthly service reviews.

Qualifications

• 3–6 years of experience in EUC operations, Digital Workplace, or endpoint analytics roles.
• Hands-on experience with at least one DEX platform (Nexthink or 1E preferred).
• ITIL Foundation (preferred).
• Nexthink / 1E analyst-level certifications (nice to have).

Responsibilities

• DEX monitoring across endpoints and dashboards; track health, alerts and scores.
• Analyze endpoint telemetry: CPU, memory, boot times, crashes, OS stability.
• Analyze DEX scores, trends, and RCA for experience degradation.
• Correlate DEX insights with ITSM tickets and identify top drivers for automation.
• Support DIA Lead and automation developers with telemetry insights and validation.
• Produce operational dashboards, reports, and participate in service reviews.

Skills

Analytical thinking

Attention to detail

Communication of insights

Team collaboration

Tools

Nexthink

1E

Power BI

Excel

Job description

Job Description:

Job Title : DIA Analyst – Digital Employee Experience (DEX)

Role Summary

The DIA Analyst is responsible for day-to-day monitoring, analysis, and optimization of Digital Employee Experience (DEX) across enterprise endpoints using platforms such as Nexthink and 1E. Working under the DIA Lead, the analyst transforms endpoint telemetry and experience data into actionable insights , supports proactive issue detection, and enables continuous improvement of employee digital experience.

Key Responsibilities

1. DEX Monitoring & Operations

• Monitor DEX dashboards, alerts, and experience scores across endpoints.
• Track health and performance of DEX platform components (Nexthink / 1E collectors, engines, and integrations).
• Perform daily health checks and operational validation of DEX tools.
• Identify anomalies, deviations, and early warning indicators affecting user experience.

2. Endpoint Telemetry Analysis

• Analyze endpoint telemetry including:
  • CPU, memory, disk, battery health
  • Boot, login, and application launch times
  • Application crashes, hangs, freezes
  • OS stability and patch compliance
• Identify recurring and systemic issues across devices, applications, and OS versions.
• Correlate telemetry data across device, application, OS, and network dimensions.

3. Experience Analytics & Insights

• Analyze DEX scores, trends, and sentiment indicators.
• Support root cause analysis (RCA) for experience degradation.
• Identify experience-impacting patterns affecting productivity and satisfaction.
• Translate data findings into clear insights and remediation recommendations.

4. Ticket & Data Correlation

• Correlate DEX insights with ITSM tickets (ServiceNow or equivalent).
• Identify:
  • Top experience drivers generating tickets
  • Opportunities for automation or shift-left
  • False-positive or avoidable incidents
• Support reduction of ticket volumes and MTTR.

5. Automation & Remediation Support

• Support DIA Lead and Automation Developers by:
  • Identifying automation candidates from telemetry data
  • Validating remediation effectiveness post-execution
  • Monitoring success and failure rates of automations
• Execute manual or semi-automated remediation actions where applicable.

6. Reporting & Service Reviews

• Prepare operational dashboards, reports, and service insights.
• Contribute to weekly and monthly service reviews.
• Maintain documentation including:
  • Runbooks
  • SOPs
  • Known error records
• Support audit and compliance reporting as required.

Technical Skills & Expertise

DEX Platforms

• Working knowledge of:
  • Nexthink (Infinity / Experience / Act / Engage – user level)
  • 1E (Tachyon, Experience Analytics, Automation – analyst level)
• Ability to navigate DEX data models, queries, and dashboards.

Endpoint & EUC Fundamentals

• Windows 10/11, macOS fundamentals
• Endpoint performance and stability concepts
• Basic understanding of:
  • Intune / SCCM / Jamf
  • Software deployments and patching
  • VDI (Citrix / VMware) concepts

Scripting & Automation (Good to Have)

• Basic PowerShell / Bash scripting
• Ability to read and validate automation scripts
• Understanding of alert thresholds and triggers

ITSM & Tooling

• ServiceNow (Incident, Problem – user/analyst level)
• Experience-to-ticket correlation workflows
• Reporting tools: Power BI, Excel, or equivalent

Process & Framework Knowledge

• ITIL fundamentals (Incident, Problem, Change)
• Operational run models and escalation paths
• Root Cause Analysis (RCA) methodologies
• Data-driven operational analysis

Soft Skills & Behavioral Competencies

• Strong analytical and problem-solving mindset
• Attention to detail and pattern recognition
• Ability to communicate insights clearly and concisely
• Curiosity and continuous learning attitude
• Team-oriented, collaborative working style
• Ability to follow defined processes and standards

Experience & Qualifications

• 3–6 years of experience in:
  • EUC operations
  • Digital Workplace
  • Endpoint support or analytics roles
• Hands‑on experience with at least one DEX platform (Nexthink or 1E preferred)
• ITIL Foundation (preferred)
• Nexthink / 1E analyst‑level certifications (nice to have)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.