Digital Experience (XEC) Specialist

Tata Consultancy Services; Chennai District; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced IT Experience Analytics professional in Chennai to deploy SysTrack and Cognix components, onboard endpoints, and validate telemetry collection. You will build comprehensive dashboards for device health, application experience, and user sentiment to drive operational improvements.

You will translate technical insights into business outcomes, support incident and problem management, and contribute to transformation roadmaps with governance and

Qualifications

• Experience with dashboarding and analytics interpretation.
• Automation via SysTrack scripts, triggers, and remediation.
• Ability to translate technical insights into business outcomes.

Responsibilities

• Deploy and configure SysTrack and Cognix components
• Onboard endpoints and validate telemetry collection
• Build and maintain experience dashboards (Device Health, Application Experience, User Sentiment)
• Provide actionable insights for operations and leadership
• Support incident/problem management and CSI enablement
• Align experience metrics with SLAs/XLAs and support transformation programs

Skills

Dashboard creation

Experience scoring

Root cause analysis

Automation scripting

Business outcome translation

Tools

SysTrack

Cognix for Workspace

Intune

SCCM

ServiceNow

Job description

Role & respon

• Handson expertise in:
  
  
  
  • SysTrack agent deployment, telemetry, and analytics
  
  
  • Cognix for Workspace use case implementation
  
  
  • Experience scoring (device, application, user sentiment)
  
  
  
  


• Strong skills in:
  
  
  
  • Dashboard creation and analytics interpretation
  
  
  • Automation via SysTrack (scripts, triggers, remediation)
  
  
  • Root cause identification using experience data
  
  
  
  


• Familiarity with:
  
  
  
  • Windows & macOS EUC environments
  
  
  • Intune / SCCM ecosystem (integration and data correlation)
  
  
  
  


• Working knowledge of ITSM tools (ServiceNow preferred)

Process & Enterprise Skills

• ITIL awareness (Incident, Problem, Continual Improvement)


• Experience supporting transformation programs


• Ability to translate technical insights into business outcomes

Digital Experience Platform Implementation

• Deploy and configure SysTrack and Cognix components


• Onboard endpoints and validate telemetry collection


• Implement value builders and agreed experience use cases

Experience Analytics & Dashboarding

• Build and maintain experience dashboards:
  
  
  
  • Device Health & Performance
  
  
  • Application Experience
  
  
  • User Productivity & Sentiment
  
  
  
  


• Provide actionable insights for operations and leadership


• Track baseline vs posttransformation improvements

Automation & Proactive Remediation

• Design and enable SysTrack automation workflows


• Implement selfheal and proactive remediation use cases


• Reduce incident volumes through automation

Incident, Problem & CSI Enablement

• Support L2/L3 teams with experiencedriven RCA


• Identify recurring experience degraders


• Feed insights into CSIP and transformation roadmaps

Governance, Reporting & Transformation Support

• Align experience metrics with SLAs / XLAs


• Support POVs, pilots, and hypercare phases


• Document use cases, outcomes, and SOPssabilities