Digital Engineer

Sonata Information Technology Limited; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Sonata Information Technology Limited seeks an experienced M365 specialist to manage L2 incidents, monitor health dashboards, and administer Defender policies. The role includes Entra identity management, Intune policy deployment, and SOC integration to secure endpoints.

You will analyze Azure logs, assist in license migrations, and support rollout of Microsoft 365 Copilot. Relevant certifications and 3+ years in M365 are required, with a BE/BTech/MCA or equivalent degree.

Qualifications

• BE/B Tech/MCA or equivalent.
• Minimum 3 years of relevant experience in M365 solutions.
• Valid certification in M365 components or MCSA.

Responsibilities

• Manage L2 incident tickets and service requests within defined SLAs.
• Monitor M365 health dashboards and resolve daily availability alerts.
• Administer Defender policies and investigate security alerts for endpoints.
• Manage user identities, access permissions, and group memberships in Entra.
• Deploy and manage Intune policies for devices.
• Ensure integration of M365 security logs with SOC.
• Coordinate with Microsoft OEM support for complex L3 issues.
• Generate weekly usage reports and security posture for management.
• Provide technical support for M365 applications (Outlook, Teams, Office).
• Create and update technical documentation for internal knowledge base systems.
• Conduct user awareness training for new M365 features.

Skills

M365 knowledge

Entra administration

Intune policy management

Defender security

Azure logs analysis

Education

BE/B Tech/MCA or equivalent

Tools

M365

Entra

Intune

Microsoft Defender

MDI

Job description

Manage L2 incident tickets and service requests within defined SLAs.

Monitor M365 health dashboards and resolve service availability alerts daily.

Administer Microsoft Defender policies and investigate security alerts for endpoints.

Manage user identities, access permissions, and group memberships in Entra.

Deploy and manage Intune policies for mobile devices and laptops.

Ensure seamless integration of M365 security logs with SOC.

Execute license migrations and user data transfers to new subscriptions.

Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.

Analyze M365 and Azure logs to troubleshoot complex technical issues.

Facilitate Windows OS upgrades to Enterprise editions.

Generate weekly usage reports and security compliance posture for management.

Provide technical support for M365 Outlook, Teams, and Office applications.

Additional Responsibilities:

Create and update technical documentation for internal knowledge base systems.

Conduct user awareness training sessions for new M365 feature adoption.

Build strong personal relationships with new customers and build rapport with their users

Assist in the rollout and configuration of Microsoft 365 Copilot.

Support internal audits by providing evidence of security policy compliance.

Coordinate with Microsoft OEM support for resolving complex L3 issues.

Technical Capabilities:

Should have minimum BE/B Tech/MCA Degree or Equivalent

With minimum 03 years of relevant experience in M365 solution &Valid Certification in M365 Components or MCSA.