M365 L1 Engineer

Atidan Technologies Pvt. Ltd.; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Atidan Technologies Pvt. Ltd. in Mumbai is seeking an entry-level IT Support professional to handle Service Desk, server and network monitoring, and basic application support. You will adapt to varying shifts, monitor queues, and acknowledge tickets while communicating effectively with the team.

The role emphasizes familiarity with IT terms (Exchange, AD, Office 365) and a comfort with extended hours, including potential 24/7 coverage. BE/B.Tech or related degrees are preferred.

Qualifications

• Basic IT-related terms understanding (e.g., MS Exchange, Active Directory, Office 365, DHCP, DNS).
• Experience in infrastructure monitoring is a plus.
• Excellent written and oral communication skills.

Responsibilities

• Service Desk, Server Monitoring, Network Monitoring, and Troubleshooting server/network issues.
• Ability to work independently, be adaptable to change, and manage varied working hours.
• Responsible for queue monitoring and acknowledging tickets.
• Basic application support knowledge.
• Flexible to work extended hours; open to 24/7 support and rotational shifts.
• IT Support - Non-Voice Process.

Skills

IT knowledge basics

Non-Voice support

Queue monitoring

Education

BE / B.Tech - Computer Science or IT

BCA / MCA

B.Sc. / M.Sc. (IT)

Electronics Eng / Electronics Telecom Eng

Job description

EXPERIENCE

0 - 1 years

FUNCTIONAL AREA

Development

Role Overview

The candidate should have an understanding of basic IT-related technical terms including:

• MS Exchange, Active Directory, Office 365, Memory, Server, CPU, Network, IP Address, Cloud, Windows Server, DHCP, DNS, etc.
• Prior experience in infrastructure monitoring will be an added advantage.

Role Details

• Service Desk, Server Monitoring, Network Monitoring, and Troubleshooting server/network issues.
• Ability to work independently, be adaptable to change, and manage varied working hours.
• Responsible for queue monitoring and acknowledging tickets.
• Basic application support knowledge.
• Flexible to work extended hours if required; open to 24/7 support and rotational shifts.
• IT Support - Non-Voice Process.
• Excellent written and oral communication skills.

Preferred Certifications

• Azure: AZ-900, AZ-104, AZ-400, AZ-500
• Microsoft 365: MS-500, MS-900, M365, O365

Education Eligibility

• BE / B.Tech - Computer Science or Information Technology
• BCA / MCA
• B.Sc. / M.Sc. (IT)
• Electronics Engineering / Electronics Telecom Engineering

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