Digital Buildings Offer Success, Process owner and Performance leader, Connected Services Hub

Schneider Electric; Bengaluru; Sur place; INR 5 000 000 - 7 500 000; Plein temps

Résumé du poste

Schneider Electric is seeking a senior transformation leader to accelerate the integration and growth of Digital Buildings Connected Services within the CSH ecosystem. You will lead readiness, governance and delivery of a scalable operating model across Buildings, Power and Energy, and drive global performance improvements.

Based in Bengaluru, you will shape the future CSH capability, partner with global and local teams, and implement multi-module service delivery with a focus on cost-to-serve

Qualifications

• 10+ years in Services (ideally Buildings), Digital Solutions, Operations, Business Excellence or Transformation.
• Proven experience leading global cross-functional initiatives in matrix organizations.
• Strong communication and influence skills as well as project management track record.

Responsabilités

• Operating Model design, governance and deployment: Define the approach to strengthen Buildings Connected Services into the CSH operating model at local and global levels, establishing governance, processes, roles and ways of working.
• End-to-end execution: include CSH model, accountability, handoffs, escalation paths, governance, service levels and customer-experience standards.
• Offer Success & Performance: analyse new offers for readiness, participate in launches and drive business performance and measurable outcomes.
• Country Engagement & Local CSH Collaboration: build partnerships with Global, local CSH and countries Buildings to translate global standards into local success.
• Foresight Integration & CSH Transformation: own readiness and transformation roadmap for Foresight across Buildings, Power and Energy.

Description du poste

A key member of the Connected Services Excellence team responsible for accelerating the integration, adoption and growth of Digital Buildings Connected Services within the CSH ecosystem, locally and globally. The role ensure that Buildings Services are embedded within the CSH operating model and drives global performance, scalability and business outcomes.

Lead the CSH readiness and transformation roadmap for Digital services offers such a Ecostruxure Foresight, embedding Buildings Connected Services in a scalable, multi-module service model across Buildings, Power and Energy.

Primary Mission

Define, deploy and continuously improve the framework that enables Digital Buildings Connected Services to be successfully designed, built, scaled, measured and optimized within the CSH business model.

Drive the CSH operating-model transformation required for consistent, scalable and cost-effective Buildings and Ecostruxure Foresight delivery across Buildings, Power and Energy.

Key Responsibilities

Operating Model design, governance and deployment

Define the best approach to strengthen Digital Buildings Connected Services into the CSH operating model at local and global levels. Establish governance, processes, roles and ways of working that support sustainable growth and operational excellence.

• Define how Buildings Services integrate into the broader Foresight operating model, including interfaces with Power, Energy, global and local CSH, countries, technical support and field service.

• Establish the End-to-end execution including CSH model, including accountability, handoffs, escalation paths, governance, service levels and customer-experience standards.

Offer Success & Performance

Analyse new offers coming from rom line of business and prepare for their readiness from a CSH perspective. Contributes to countries offer launches, attend launch gates, secure deployment success and business performance of Buildings Connected Services.

Establish KPIs, performance reviews and continuous improvement mechanisms that deliver measurable outcomes in the run phase

Own CSH execution processes for agents, build success books and drives continuous improvement actions to drive the cost to serve down.

Country Engagement & Local CSH Collaboration

Act as the primary interface to build strong partnerships with Global, local CSH and countries Buildings organization, understand local needs, support deployment, capture feedback and ensure global standards translate into successful local execution.

Defines the operating model and resource planning to execute optimally.

• Map Local execution capabilities embedded in Buildings country organizations and, with local Buildings leadership and global CSH, articulate their teams, roles and ways of working into the broader CSH operating model and service offers with a clear RACI .

• Define interfaces, governance, role boundaries, competencies, knowledge practices and performance expectations that align Local teams with global standards while retaining local customer proximity.

• Lead the transition from fragmented country practices to a harmonized and global execution model covering offer deployment, support processes, customer experience, performance and cost to serve.

Foresight Integration & CSH Transformation

• Own the CSH readiness and transformation roadmap for Foresight across Buildings, Power and Energy.

• Define the future CSH capability model, including the shift from siloed advisor teams toward shared, cross-offer or multi-module capabilities where valuable.

• Establish competency maps and learning roadmaps for CSH agents and advisors supporting multi-module Foresight services.
• Establish a consistent charge-back model
• Drive cost-to serve improvements

Digital, Analytics & AI Enablement

Define reporting, analytics, automation and AI requirements that improve visibility, scalability and decision-making.

Define associated platforms and tools to execute the offer as well as identify AI use cases to increase value and efficiency.

Design the technical support model and knowledge management to cover all offers in the scope.

Success Measures

Successful integration of Buildings Connected Services into CSH; adoption and growth across countries; achievement of business performance targets; customer satisfaction improvements; productivity gains; and adoption of standard operating practices globally.

Leadership Expectations

Influence without authority, align global and local stakeholders, represent the voice of Buildings within CSH Excellence, and deliver measurable business outcomes through collaboration and execution excellence.

Align local Buildings organizations and global CSH around a harmonized model while preserving appropriate local customer proximity and business context.

Experience & Profile

10+ years in Services (ideally Buildings) , Digital Solutions, Operations, Business Excellence or Transformation. Proven experience leading global cross-functional initiatives in matrix organizations.

Strong communication and influence skills as well as project management track record.

Ability to drive change and adoption

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

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