Cost to Serve Transformation Leader - Global Service Operations

Schneider Electric; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Schneider Electric in Bengaluru, India, invites an experienced Cost to Serve Transformation Leader to spearhead our global C2S program within Service Operations. You will partner with regional teams to identify value opportunities, drive productivity and cost optimization, and deliver measurable P&L impact across markets.

You will facilitate workshops, validate opportunities with solid business cases, and establish governance to track benefits.

Qualifications

• 8–10 years of experience in operational excellence, transformation, consulting, or performance improvement.
• Experience in a leading consulting firm (Big 4, McKinsey, Bain, BCG, etc.) or equivalent transformation environment.
• Strong Lean expertise, including waste identification, quantification, and implementation.
• Strong financial acumen with solid understanding of P&L drivers and business case development.

Responsibilities

• Lead the global Cost to Serve transformation across countries and regions.
• Identify and prioritize productivity, efficiency, and cost reduction opportunities.
• Prepare and facilitate Cost to Serve workshops with cross-functional stakeholders.
• Translate workshop outputs into actionable transformation initiatives.
• Develop robust business cases, implementation plans, and benefit realization tracking.
• Establish governance, reviews, and reporting to monitor progress and realization.

Skills

Lean expertise

Financial acumen

Analytical skills

Stakeholder influencing

Job description

Cost to Serve Transformation Leader

Role Purpose

Lead the global Cost to Serve (C2S) transformation program across Service Operations, driving productivity, cost optimization, and operational excellence. Partner with countries and regions to identify, validate, and implement improvement opportunities that deliver measurable business and P&L impact while building sustainable transformation capabilities.

Key Responsibilities

Transformation Leadership

• Drive the global deployment of the Cost to Serve methodology across countries and regions.
• Identify and prioritize productivity, efficiency, and cost reduction opportunities.
• Ensure initiatives deliver sustainable business value and measurable outcomes.

Workshop Facilitation

• Prepare and facilitate Cost to Serve workshops with cross-functional stakeholders.
• Lead structured discussions to identify waste, inefficiencies, and improvement opportunities.
• Translate workshop outputs into actionable transformation initiatives.

Opportunity Validation

• Support the quantification, structuring, and validation of identified opportunities.
• Develop robust business cases, implementation plans, and benefit realization tracking.
• Ensure ideas progress efficiently from identification to execution.

Governance & Realization

• Establish effective governance, including Steering Committees, reviews, and reporting.
• Monitor implementation progress, risks, and benefit realization across countries.
• Provide leadership visibility on transformation status, challenges, and opportunities.

Capability Building

• Embed Lean and Cost to Serve best practices across the organization.
• Coach stakeholders and build local continuous improvement capabilities.
• Facilitate knowledge sharing and replication of successful initiatives across regions.

Success Profile

A highly analytical and results-oriented transformation leader who combines consulting-style problem solving, Lean expertise, and strong execution capabilities to deliver measurable operational and financial impact at scale.

Qualifications & Experience

• 8–10 years of experience in operational excellence, transformation, consulting, or performance improvement.
• Experience in a leading consulting firm (Big 4, McKinsey, Bain, BCG, etc.) or equivalent transformation environment.
• Strong Lean expertise, including waste identification, quantification, and implementation.
• Strong financial acumen with solid understanding of P&L drivers and business case development.
• Exceptional analytical, communication, and stakeholder influencing skills.
• Experience in Service Operations / Field Services is a strong advantage.
• Understanding of key Service Operations cost drivers and productivity levers.
• Demonstrated ability to drive change in complex, multinational environments.
• Embodies the principles of Humility, Agility, and Mastery.
• Willingness to travel extensively.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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