Digital Banking Sr. Analyst

CSB Bank; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

CSB Bank in Mumbai seeks a seasoned QA and release professional to analyze digital banking performance and drive UX improvements. You will own end-to-end UAT, manage release planning, and partner with Product and Design teams to enhance digital customer journeys.

The ideal candidate has 4–6 years of experience in QA, release administration, and digital channels, with a background in Engineering/CS/IT/Management.

Qualifications

• 4–6 years of experience in QA and digital channels.
• Experience driving end‑to‑end UAT cycles for new features and product enhancements.
• Proven ability to coordinate releases and document release notes and defect logs.

Responsibilities

• Own and execute end-to-end UAT for new features and enhancements.
• Manage release planning, scheduling, and deployment coordination across channels.
• Propose UI/UX enhancements for digital channels in collaboration with Product and Design teams.

Skills

Quality Assurance

Release Management

UI/UX Enhancement

Education

Engineering/CS/IT/Management degree

Job description

To analyze digital banking performance, customer behavior, and operational metrics, providing actionable insights that support digital adoption, customer experience, and business growth.

Experience: 4 to 6 years

Qualifications: Graduate/Postgraduate in Engineering, Computer Science, IT, or Management.

• Quality Assurance Control
  - Own and execute end-to-end UAT cycles for new features, product enhancements
  - Prepare and maintain comprehensive test plans, scenarios, and test cases.
  - Identify, document, and track bugs/issues and work with IT vendors for timely closure.
  - Drive quality metrics to reduce post-production defects and improve release quality.


• Release Administration
  - Manage release planning, scheduling, and deployment coordination across channels.
  - Maintain release calendars and communicate clearly with all stakeholders.
  - Ensure documentation of release notes, feature changes, and defect logs.
  - Support administrative tasks such as user provisioning, backend configuration, and platform monitoring.


• UI/UX Customer Journey Enhancement
  - Partner with Product Manager and Design teams to propose UI/UX enhancements for digital channels. Stake Holder management