Senior Business Analyst – Customer Onboarding & Digital Banking

Mogi I/O : OTT/Podcast/Short Video Apps for you; India; Hybrid; INR 2,200,000 - 2,700,000; Full time

Job summary

A digital banking solutions firm is seeking a Senior Business Analyst to lead digital transformation projects. You will be responsible for analyzing retail banking processes, capturing requirements, and ensuring successful project delivery. The role requires strong experience in the banking domain and proven stakeholder management skills. Ideal candidates will have a background in customer onboarding and digital banking initiatives. This role offers a hybrid working model with potential travel to client locations.

Qualifications

• Strong Retail Banking domain experience with Global Banking exposure.
• Proven experience as a Business Analyst in core and digital retail banking.
• Experience in digital transformation projects in retail banking.

Responsibilities

• Work as a Business Analyst in retail banking for digital initiatives.
• Capture As-Is processes, identify gaps, and define To-Be solutions.
• Drive end-to-end project delivery including planning and testing.
• Manage backlog, user stories, and defect management.
• Coordinate with multiple stakeholders to ensure solution delivery.
• Support implementation by creating execution plans.

Skills

Retail Banking domain experience

Business Analyst experience

Customer onboarding

Online banking

Digital transformation projects

Stakeholder management

Excellent communication skills

Job description

Senior Business Analyst – Customer Onboarding & Digital Banking

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Location: Pune / Bengaluru (5 days, Hybrid as per business needs; travel to client location as required)
Work Type: Permanent, Full-Time
Experience Required: 7 – 12 Years
Compensation: INR 22,00,000 – 27,00,000 per annum

Job Overview
The Senior Consultant – Retail Banking Business Analyst (Digital/Mobile) will act as a core banking domain functional consultant for global retail banks, focusing on digital, online, and mobile banking initiatives. The role involves end‑to‑end business analysis: capturing As‑Is and To‑Be processes, drafting BRD/FRD, managing user stories and defects, and ensuring successful delivery of digital transformation projects across channels like customer onboarding, internet banking, and mobile apps.

Key Responsibilities

• Work as a Business Analyst/Functional Consultant in retail banking for global banks, primarily on digital/mobile/online banking initiatives.
• Capture As‑Is processes, identify gaps, and define To‑Be solutions; prepare BRD, FRD, functional specs, and functional test cases.
• Drive end‑to‑end project delivery: planning, requirements elicitation, confirming elicitation results, solution evaluation, and strategy analysis.
• Manage backlog, user stories, use cases, and support full testing lifecycle and defect management.
• Coordinate with multiple vendor and internal stakeholders to ensure infrastructure, development, and solution delivery stay within scope.
• Support implementation by creating execution plans, handling scope creep, and resolving functional/technical issues with stakeholders.
• Work closely with global business and IT teams, ensuring alignment of solutions to retail banking business goals and regulatory expectations.

Must‑Have Skills & Profile

• Strong Retail Banking domain experience with Global Banking exposure (mandatory).
• Proven experience as a Business Analyst / Functional Consultant in core and digital retail banking.
• Customer onboarding, online banking, mobile banking journeys.
• Digital transformation projects in retail banking.
• BRD/FRD, functional specifications, and test case design.
• Backlog management, user stories, use cases, and defect management.
• Solid understanding of end‑to‑end project delivery in banking (requirements → testing → go‑live).
• Strong stakeholder management across vendors and internal teams.
• Excellent communication, documentation, and analytical skills.

Additional Information
5‑day Hybrid working model, depending on business needs.
Candidates must be open to travel to client locations when required.