Senior Digital Banking Consultant – Digital Journeys

Durapid Technologies Pvt Ltd; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Durapid Technologies Pvt Ltd in Mumbai seeks an experienced professional to drive end-to-end design and implementation of digital onboarding journeys for corporate salary accounts. You will define journeys, onboarding funnels, and process flows, and collaborate with cross-functional teams to deliver high-impact digital banking programs.

The role requires 10–15 years in Banking, Digital Banking, Product Management, or related fields, with strong knowledge of KYC/CKYC/V-CIP, and a track record in

Qualifications

• 10-15 years of experience in Banking, Digital Banking, Product Management, Business Analysis, Digital Transformation, or Consulting.
• Strong expertise in Digital Account Opening and Customer Onboarding Journeys.
• Deep knowledge of CASA, Liability Products, Deposits, KYC/CKYC/V-CIP regulations, and customer onboarding lifecycle.
• Experience working on large-scale banking digital transformation programs.
• Strong stakeholder management, project management, and requirement gathering skills.
• Understanding of APIs, CRM platforms, workflow/BPM systems, and digital onboarding ecosystems.

Responsibilities

• Drive end-to-end design and implementation of Assisted and DIY Digital Onboarding Journeys for Corporate Salary Accounts.
• Define customer journeys, onboarding funnels, process flows, and digital experiences.
• Gather business requirements and prepare BRDs, FRDs, user stories, and use cases.
• Collaborate with Business, Product, Technology, Operations, Risk, Compliance, and Vendor teams.
• Manage digital transformation initiatives, project delivery, UAT, and go-live activities.
• Integrate salary account onboarding journeys with cross-sell opportunities for assets, credit cards, and other banking products.
• Analyze onboarding performance metrics and recommend process improvements.

Skills

Digital Onboarding Journeys

Banking Digital Transformation

Stakeholder Management

Project Management

Requirement Gathering

APIs & CRM platforms

KYC/CKYC/V-CIP regulations

Customer Onboarding Lifecycle

Cross-functional Collaboration

Education

MBA / PGDM or Master’s Degree

Tools

CRM platforms

Workflow/BPM systems

APIs

Job description

Key Responsibilities :

• Drive end-to-end design and implementation of Assisted and DIY Digital Onboarding Journeys for Corporate Salary Accounts.
• Define customer journeys, onboarding funnels, process flows, and digital experiences.
• Gather business requirements and prepare BRDs, FRDs, user stories, and use cases.
• Collaborate with Business, Product, Technology, Operations, Risk, Compliance, and Vendor teams.
• Manage digital transformation initiatives, project delivery, UAT, and go-live activities.
• Integrate salary account onboarding journeys with cross-sell opportunities for assets, credit cards, and other banking products.
• Analyze onboarding performance metrics and recommend process improvements.

Required Skills & Experience :

• 10-15 years of experience in Banking, Digital Banking, Product Management, Business Analysis, Digital Transformation, or Consulting.
• Strong expertise in Digital Account Opening and Customer Onboarding Journeys.
• Deep knowledge of CASA, Liability Products, Deposits, KYC/CKYC/V-CIP regulations, and customer onboarding lifecycle.
• Experience working on large-scale banking digital transformation programs.
• Strong stakeholder management, project management, and requirement gathering skills.
• Understanding of APIs, CRM platforms, workflow/BPM systems, and digital onboarding ecosystems.

Preferred Qualifications

• MBA / PGDM or Master's Degree.
• Certifications in Agile, Scrum, Product Management, Digital Banking, FinTech, or Project Management are an added advantage