Real Time Analyst/Dialer Excecutive

Firstcreditonline; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Firstcreditonline is hiring a Real Time Analyst to monitor outbound and inbound dialing in real time, adjust campaign pacing, and flag anomalies for leadership in Pune. You will help ensure dialing targets stay within expected ranges and coordinate with teams across departments.

The role requires analytical capabilities in a fast-paced setting, willingness to work flexible hours (including after-hours), and a proactive approach to solving data-driven problems that impact campaign performance.

Qualifications

• :
• Advanced knowledge of web-based software applications, LiveVox dialer system, MS Excel.
• Analytical skills in a high-pressure, time-sensitive environment
• Flexible hours including after-hours/on-call responsibilities
• Strong problem-solving techniques to evaluate criteria and obtaining results on matters of significance to the business Direct experience in report analysis and providing data driven suggestions

Responsibilities

• Real-time monitoring of dialing campaigns and adjusting pace.
• Develop and maintain dialer system across apps and agent profiles.
• Daily input of scheduling adjustments in the Workforce Management system.
• Collaborate with operations leadership and balance internal goals.
• Audit dialer settings and ensure regulatory compliance.
• Respond to questions and issues across departments.

Skills

Analytical skills

Time management under pressure

On-call flexibility

Problem solving

Tools

LiveVox dialer system

MS Excel

Job description

Opportunity to work as Real Time Analyst

Job Responsibilities:

• Real-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership, and ensuring all metrics remain within acceptable ranges
• Develop and maintain pieces of the dialer system across multiple applications, agent profiles and assignments to contact list criteria, and build parameters
• Daily input of all scheduling adjustments in the Workforce Management system.
• Regular collaboration with operations leadership and balancing internal goals
• Auditing of dialer settings and maintaining compliance with all regulatory restrictions, internal and external
• Timely response to questions, requests, and issues from multiple departments across all platforms.

Required Skills:

• Advanced knowledge of web-based software applications, LiveVox dialer system, MS Excel.
• Analytical skills in a high-pressure, time-sensitive environment
• Flexible hours including after-hours/on-call responsibilities
• Strong problem-solving techniques to evaluate criteria and obtaining results on matters of significance to the business Direct experience in report analysis and providing data driven suggestions