DHL New Hiring | Application Support Analyst – Indore

Trackutech; Indore District; On-site; INR 550,000 - 850,000; Full time

Job summary

DHL Information Services is hiring an Application Support Analyst for Indore, Madhya Pradesh. The role involves monitoring on-premises, AI and SaaS structures, ensuring high availability and SLA compliance, and troubleshooting issues in collaboration with product managers and support teams.

The candidate should have strong communication skills, a proactive troubleshooting mindset, and knowledge of cloud/container tech (Azure, Docker) with exposure to APIs and databases.

Qualifications

• Experience with AI/ML concepts, NLP, LLMs, OCR is beneficial.
• Good communication and collaboration capabilities.
• Proactive troubleshooting mindset.
• Knowledge of cloud and container technologies (Azure, Docker) is a plus.
• Exposure to APIs, databases, and SaaS automation is a bonus.

Responsibilities

• Monitor and support on-premises, AI and SaaS structures.
• Ensure high availability, reliability and SLA compliance.
• Troubleshoot application and automation-related problems.
• Work with product managers, builders and help groups.
• Maintain technical documentation and alert knowledge.
• Contribute to platform improvement and sensible automation initiatives.

Skills

AI/ML concepts

Troubleshooting

Communication

Collaboration

APIs & SaaS

Tools

Azure

Docker

APIs

Job description

DHL New Hiring: DHL Information Services is hiring an Application Support Analyst in Indore, Madhya Pradesh.

• Company: DHL Information Services (India) LLP
• Job Type: Full-time, Permanent
• Department: Global Business Services

Role & Responsibilities

• Monitor and support on-premises, AI and SaaS structures.
• Ensure high availability, reliability and SLA compliance.
• Troubleshoot application and automation-related problems.
• Work with product managers, builders and help groups.
• Maintain technical documentation and alert knowledge.
• Contribute to platform improvement and sensible automation initiatives.

Skills Required

• Strong interest in generation and willingness to research.
• Good communication and collaboration competencies.
• Proactive approach to troubleshooting.
• Understanding of AI/ML, NLP, LLMs, OCR and predictive models is beneficial.
• Knowledge of cloud and container technologies, including Azure and Docker, is a plus.
• Exposure to APIs, databases and SaaS automation products is a bonus.

This position offers a possibility to work with Intelligent Automation, AI, RPA, IDP, Agentic AI, BPM and AI-pushed orchestration at the same time as gaining eexperiencein corporation era and application aid.