DEVOPS LEAD L1

Wipro; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

A leading IT services company is seeking a DevOps Lead in Hyderabad to oversee the DevOps team and enhance the integration and deployment processes. This role requires 5-8 years of experience in DevOps, strong skills in CI/CD, and proven team management ability. Responsibilities include driving technical solutions, providing customer support, and ensuring a high level of team engagement and performance. Join a dynamic team committed to innovation and excellence.

Qualifications

• 5-8 years of experience in DevOps or related field.
• Strong knowledge in CI/CD tools and frameworks.
• Proven experience in team management and performance evaluation.

Responsibilities

• Lead the DevOps team and streamline integration and deployment processes.
• Provide customer support for DevOps tools and tackle escalations.
• Forecast and manage talent requirements within the team.
• Drive engagement initiatives and track satisfaction scores.

Skills

Continuous Integration (CI)

Continuous Deployment (CD)

DevOps tools

Team management

Troubleshooting

Root cause analysis

Job description

The purpose of this role is to lead the DevOps team to facilitate better coordination among operations, development, and testing functions by automating and streamlining the integration and deployment processes.

Role Purpose

The purpose of this role is to lead the DevOps team to facilitate better coordination among operations, development, and testing functions by automating and streamlining the integration and deployment processes.

Responsibilities

• Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications
  • Design and define the overall DevOps architecture/framework for a project/module delivery as per client requirements.
  • Decide on the DevOps tool & platform to be deployed aligned to the customer’s requirement.
  • Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly.
  • Define & manage the IT infrastructure as per the requirement of the supported software code.
  • Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain – from planning, coding and building, to testing, to staging, to release, configuration and monitoring.
  • Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions.
  • Ensure onboarding application configuration from planning to release stage.
  • Integrate security in the entire dev‑ops lifecycle to ensure no cyber risk and data privacy is maintained.
• Provide customer support/service on the DevOps tools
  • Timely support internal & external customers escalations on multiple platforms.
  • Troubleshoot the various problems that arise in implementation of DevOps tools across the project/module.
  • Perform root cause analysis of major incidents/critical issues which may hamper project timeliness, quality or cost.
  • Develop alternate plans/solutions to be implemented as per root cause analysis of critical problems.
  • Follow escalation matrix/process as soon as a resolution gets complicated or isn’t resolved.
  • Provide knowledge transfer, sharing best practices with the team and motivate.
• Team Management
  • Resourcing
    • Forecast talent requirements as per the current and future business needs.
    • Hire adequate and right resources for the team.
    • Train direct reportees to make right recruitment and selection decisions.
  • Talent Management
    • Ensure 100% compliance with Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
    • Build an internal talent pool of HiPos and ensure their career progression within the organization.
    • Promote diversity in leadership positions.
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Incase of performance issues, take necessary action with zero tolerance for "will" based performance issues.
    • Ensure that organizational programs like Performance Nxtarewell are understood and that the team is taking the opportunities presented by such programs to their and their levels below.
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team.
    • Track team satisfaction scores and identify initiatives to build engagement within the team.
    • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
    • Exercise employee recognition and appreciation.

Deliverables & Performance Parameters

• 1. Continuous Integration, Deployment & Monitoring – 100% error‑free onboarding & implementation.
• 2. CSAT – Manage service tools, troubleshoot queries, and maintain customer experience.
• 3. Capability Building & Team Management – % trained on new‑age skills, team attrition %, employee satisfaction score.

Experience: 5-8 Years.