DEVOPS LEAD L1

Wipro; Bengaluru; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

A global digital transformation leader is seeking a DevOps Team Lead in Bengaluru. The role focuses on enhancing the integration and deployment processes, supporting the team with customer service and technical solutions. Candidates should have 5–8 years of experience and strong leadership abilities. You will manage DevOps tools, ensure compliance, and promote team satisfaction. This role offers opportunities for career advancement within a forward-thinking organization.

Qualifications

• 5–8 years of experience in DevOps or related roles.
• Proven leadership and team management skills.
• Strong understanding of CI/CD processes.

Responsibilities

• Lead the DevOps team to enhance integration and deployment processes.
• Provide support for DevOps tools to customers.
• Manage team performance and engagement initiatives.

Skills

Team Management

DevOps tools support

Continuous Integration

Customer service

Problem-solving

Tools

DevOps tools

Job description

Role Purpose

The purpose of this role is to lead the DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes.

Do

• Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications
  • Design and define the overall DevOps architecture/framework for a project/module delivery as per the client requirement
  • Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement
  • Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly
  • Define & manage the IT infrastructure as per the requirement of the supported software code
  • Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain – from planning, coding and building, to testing, to staging, to release, configuration and monitoring
  • Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions
  • Ensure onboarding application configuration from planning to release stage
  • Integrate security in the entire dev‑ops lifecycle to ensure no cyber risk and data privacy is maintained
• Provide customer support/service on the DevOps tools
  • Timely support internal & external customers escalations on multiple platforms
  • Troubleshoot the various problems that arise in implementation of DevOps tools across the project/module
  • Perform root cause analysis of major incidents/critical issues which may hamper project timeliness, quality or cost
  • Develop alternate plans/solutions to be implemented as per root cause analysis of critical problems
  • Follow escalation matrix/process as soon as a resolution gets complicated or isn’t resolved
  • Provide knowledge transfer, sharing best practices with the team and motivate
• Team Management
  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team
    • Train direct reportees to make right recruitment and selection decisions
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • In case of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues
    • Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
    • Exercise employee recognition and appreciation

Deliver

1. Continuous Integration, Deployment & Monitoring – 100% error free onboarding & implementation
2. CSAT – Manage service tools, troubleshoot queries, customer experience
3. Capability Building & Team Management – % trained on new age skills, Team attrition %, Employee satisfaction score

Experience: 5–8 Years

About Wipro

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.