DevOps Engineer L3

Wipro; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A leading IT services company in India is seeking a DevOps Engineer to enhance integration and deployment processes. The role includes managing the DevOps toolchain, providing customer support, and troubleshooting complex issues. The ideal candidate has 3-5 years of experience in DevOps, a strong grasp of continuous integration and deployment practices, and excellent problem-solving skills. This is a full-time position at a mid-senior level, offering the opportunity to work in a dynamic environment.

Qualifications

• 3-5 years of experience in a DevOps role.
• Strong understanding of CI/CD processes.
• Familiarity with IT infrastructure management.

Responsibilities

• Plan and execute the DevOps pipeline across the toolchain.
• Manage IT infrastructure per software code requirements.
• Provide customer support on DevOps tools.
• Provide user access workflows and support on DevOps tools.
• Troubleshoot and resolve incidents with timely resolutions.

Skills

Continuous Integration (CI)

Continuous Deployment (CD)

DevOps toolchain management

Customer support/service

Troubleshooting

Job description

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes.

Responsibilities

• Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
  • Plan and execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain – from planning, coding and building, testing, staging, release, configuration and monitoring.
  • Manage the IT infrastructure as per the requirement of the supported software code.
  • On‑board an application onto the DevOps tool and configure it as per the client’s need.
  • Create user access workflows and provide user access as per the defined process.
  • Build and engineer the DevOps tool as per the customization suggested by the client.
  • Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure.
  • Leverage and use tools to automate testing & deployment in a Dev‑Ops environment.
• Provide customer support/service on the DevOps tools
  • Timely support internal & external customers on multiple platforms.
  • Resolve tickets raised on these tools within a specified TAT.
  • Ensure adequate resolution with customer satisfaction.
  • Follow escalation matrix/process as soon as a resolution gets complicated or isn’t resolved.
  • Troubleshoot and perform root cause analysis of critical/repeatable issues.

Performance Parameters

Continuous Integration, Deployment & Monitoring – 100% error‑free onboarding & implementation.

CSAT – Timely customer resolution as per TAT, Zero escalation.

Experience: 3‑5 Years

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting