DEVOPS ENGINEER L3

Wipro; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading IT services company is seeking a DevOps professional to enhance coordination among operations, development, and testing through automation. This role includes responsibilities like managing the DevOps pipeline, providing customer support, and troubleshooting issues. Candidates should have 3-5 years of experience with a strong emphasis on continuous integration and deployment practices. Join us in redefining your career and embracing reinvention.

Qualifications

• 3-5 years of experience in DevOps roles.
• Strong knowledge of continuous integration and deployment practices.
• Ability to work collaboratively with development teams.

Responsibilities

• Manage and execute the DevOps pipeline and ensure continuous integration.
• Provide customer support and resolve tickets related to DevOps tools.
• Troubleshoot and perform root cause analysis for issues.

Skills

Continuous Integration

DevOps tools

Automation

Customer Support

Tools

DevOps toolchain

Job description

Role Purpose

The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes.

Do

• Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
  • Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain – from planning, coding and building, testing, staging, release, configuration and monitoring
  • Manage the IT infrastructure as per the requirement of the supported software code
  • On-board an application on the DevOps tool and configure it as per the client's need
  • Create user access workflows and provide user access as per the defined process
  • Build and engineer the DevOps tool as per the customization suggested by the client
  • Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
  • Leverage and use tools to automate testing & deployment in a Dev-Ops environment
• Provide customer support/ service on the DevOps tools
  • Timely support internal & external customers on multiple platforms
  • Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
  • Ensure adequate resolution with customer satisfaction
  • Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
  • Troubleshoot and perform root cause analysis of critical/ repeatable issues

Deliver

Performance Parameters:

• Continuous Integration, Deployment & Monitoring – 100% error free onboarding & implementation
• CSAT – Timely customer resolution as per TAT; Zero escalation

Mandatory Skills

DevOps – Continuous Integration.

Experience

3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.