DEVOPS ENGINEER L3

Wipro; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A global IT services company is looking for a DevOps professional to enhance integration and deployment processes. Responsibilities include managing the DevOps pipeline, providing customer support, and ensuring timely issue resolution. The ideal candidate has 3-5 years of experience in DevOps, especially with continuous integration. You'll collaborate with development teams and troubleshoot issues to maintain a high standard of service.

Qualifications

• 3-5 years of experience in a DevOps role.
• Proven skills in continuous integration and deployment.

Responsibilities

• Execute the DevOps pipeline throughout the application lifecycle.
• Support customers on DevOps tools and ensure issue resolution.

Skills

DevOps – Continuous Integration

Automation

Customer support

Job description

Role Purpose

The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes.

Responsibilities

• Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
  • Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain – from planning, coding and building, testing, staging, release, configuration and monitoring
  • Manage the IT infrastructure as per the requirement of the supported software code
  • On-board an application on the DevOps tool and configure it as per the clients need
  • Create user access workflows and provide user access as per the defined process
  • Build and engineer the DevOps tool as per the customization suggested by the client
  • Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
  • Leverage and use tools to automate testing & deployment in a Dev-Ops environment
• Provide customer support/service on the DevOps tools
  • Timely support internal & external customers on multiple platforms
  • Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
  • Ensure adequate resolution with customer satisfaction
  • Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
  • Troubleshoot and perform root cause analysis of critical/ repeatable issues

Performance Measures

• Continuous Integration, Deployment & Monitoring – 100% error free on boarding & implementation
• CSAT – Timely customer resolution as per TAT; Zero escalation

Requirements

• Experience: 3-5 Years
• Mandatory Skills: DevOps – Continuous Integration