Desktop Support Technician

TTEC; Sahibzada Ajit Singh Nagar; Presencial; INR 850.000 - 1.100.000; Jornada completa

Descripción de la vacante

TTEC is seeking a Desktop Support Technician to provide onsite IT support at the Mohali site. The role involves hardware maintenance, troubleshooting, and coordinating with multiple IT teams to ensure seamless operations for ~700+ computers, including VIP users.

The candidate will monitor SCCM health, antivirus and patch updates, manage DHCP/VLAN configurations, and contribute to desktop image deployments and new software projects.

Formación

• Provide onsite IT support for Mohali site.
• Act as escalation point for complex technical issues.
• Manage desktop hardware, peripherals; upgrade/repair.
• Monitor SCCM client health, antivirus, and patch updates.
• Configure DHCP IP pools and VLANs.

Responsabilidades

• Assist with project discovery, planning and coordination between departments.
• Develop and deploy desktop images; support new software projects.
• Provide training and documentation (SOPs, job aids) to users.
• Mentor junior technicians and enforce IT policies.
• Act as backup Site IT Supervisor when needed.

Conocimientos

Desktop troubleshooting

Customer service

Phone configuration

SCCM health

VLAN configuration

Documentation

Project coordination

Onsite support

Herramientas

SCCM

SEP Antivirus

MS Patch

DHCP management

Descripción del empleo

Role: Desktop Support T echnician

Location: Mohali

Experience: 5 + Years

Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues. Provide onsite support for VIP/P&E users.

• Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the site. Demonstrates knowledge and experience and excellent customer service skills.
• Softphone and Hard Phone Configuration and Administration.
• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates. Ensure Site IT compliance in terms of vulnerability management,
• Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
• Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
• Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.
• Support senior IT team with sales process.
• Provide minimal training and technical assistance to end users.
• Creating/Updating documentations like SOPs; Job Aids, FAQs, etc., review and improve our Site IT processes and procedures.
• Assist in setting and maintaining a standard performance for the team by providing leadership and enforcing policies. Proactively seeks out opportunities for improvement by mentoring and training junior specialists.
• Act as backup for IT Site Supervisor where appropriate.

This will be a Standard senior Site IT role to provide onsite support for the Mohali, IN site. Need technical support to perform physical work on the technology at the site. approx. 700 onsite computers; G&A, Production, Training will get impacted. Per the site leaders, the site has a approx 700 population and aim to increase. Along with other technology infrastructure, new Client onboardings will be severely impacted.

This will be a Standard Site IT role to provide onsite support for the Mohali site. Need technical support to perform physical work on the technology at the site. 700 plus onsite computers; G&A, Production, Training will get impacted. Per the site leaders, the site has a 700+ population and aim to increase. Along with other technology infrastructure, new Client onboardings will be severely impacted

Primary Location

India-Punjab-Mohali