Desktop Support Technician

TTEC; Mohali; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

TTEC in Mohali is seeking a Senior Desktop Support Technician to provide on-site IT support for approximately 700 computers. The role requires 5+ years of experience, strong hardware/software knowledge, and the ability to coordinate with multiple IT teams to ensure site compliance and smooth onboarding of clients.

The position focuses on desktop hardware repair, software configurations, and maintaining security standards across the site, with leadership responsibilities and documentation duties

Formación

• 5+ years of hands-on desktop IT support experience.
• Proven ability to troubleshoot hardware and peripheral issues on-site.
• Knowledge of standard IT security/compliance practices (patching, antivirus).

Responsabilidades

• Provide on-site desktop support for VIP/P&E users.
• Act as SME for desktop applications and related IT functions.
• Configure Softphone and Hard Phone and manage related settings.
• Monitor desktop compliance (SCCM, antivirus, patch updates).
• Manage DHCP IP pools and VLAN configurations at site level.
• Collaborate with IT teams on deployment of new desktop images and software.
• Support sales process with senior IT team as needed.
• Create and update SOPs, job aids, and FAQs.

Conocimientos

Desktop support

Customer service

SCCM client health

MS Patch updates

DHCP

VLAN configuration

Phone configuration

Descripción del empleo

Job Description

Role: Desktop Support Technician

Location: Mohali

Experience: 5 + Years

• Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues. Provide onsite support for VIP/P&E users.
• Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the site. Demonstrates knowledge and experience and excellent customer service skills.
• Softphone and Hard Phone Configuration and Administration.
• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates. Ensure Site IT compliance in terms of vulnerability management.
• Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
• Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
• Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.
• Support senior IT team with sales process.
• Provide minimal training and technical assistance to end users.
• Creating/Updating documentations like SOPs; Job Aids, FAQs, etc., review and improve our Site IT processes and procedures.
• Assist in setting and maintaining a standard performance for the team by providing leadership and enforcing policies. Proactively seeks out opportunities for improvement by mentoring and training junior specialists.
• Act as backup for IT Site Supervisor where appropriate.

This will be a Standard senior Site IT role to provide onsite support for the Mohali, IN site. Need technical support to perform physical work on the technology at the site. approx. 700 onsite computers; G&A, Production, Training will get impacted. Per the site leaders, the site has a approx 700 population and aim to increase. Along with other technology infrastructure, new Client onboardings will be severely impacted.

This will be a Standard Site IT role to provide onsite support for the Mohali site. Need technical support to perform physical work on the technology at the site. 700 plus onsite computers; G&A, Production, Training will get impacted. Per the site leaders, the site has a 700+ population and aim to increase. Along with other technology infrastructure, new Client onboardings will be severely impacted