Desktop Support Engineer - INFONEO TECHNOLOGIES PVT. LTD.

OpenTalent; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

OpenTalent is seeking a Desktop Support Engineer in Mumbai to provide first and second-line technical support for end users. The role covers troubleshooting desktops, laptops, printers, and peripherals, with emphasis on Windows, macOS, Office 365, and Active Directory.

The candidate will handle user accounts, email client issues, network connectivity, and AV/meeting room support, ensuring timely incident resolution and accurate documentation. Immediate joining is preferred.

Qualifications

• 2+ years of Desktop/IT support experience.
• Hands-on troubleshooting of Windows and macOS desktops.

Responsibilities

• Provide L1/L2 desktop, laptop, and device support.
• Install, configure, and troubleshoot Windows and macOS OS.
• Manage Office 365 and Outlook configurations.
• Create and manage user accounts in Active Directory.
• Troubleshoot LAN, Wi‑Fi, VPN, and network connectivity.
• Log and resolve incidents via IT ticketing system.
• Support meeting room AV and video conferencing setups.

Skills

Windows troubleshooting

macOS troubleshooting

Office 365

Active Directory

Outlook

Networking (LAN, VPN, TCP/IP)

IT peripherals & hardware

Hardware troubleshooting

Printer/scanner support

Antivirus & patching

End-user support

Communication skills

Incident management

Ticketing system

Video conferencing platforms

Education

B.Tech / MCA

Tools

IT ticketing system

Microsoft Office 365 tools

Job description

Hiring – Desktop Support Engineer

Location: Mumbai Experience: 2+ Years Education: B.Tech / MCA Job Type: Full-time Joining: Immediate Joiners Preferred

Job Summary

We are looking for an experienced Desktop Support Engineer to provide first and second-level technical support to end users. The ideal candidate should have hands-on experience in troubleshooting desktop/laptop hardware, Windows/macOS operating systems, Microsoft Office 365, Active Directory, Outlook, networking, and IT peripherals.

Key Responsibilities

• Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and other IT peripherals.
• Install, configure, maintain, and troubleshoot Windows and macOS operating systems.
• Diagnose and resolve hardware, software, network, and peripheral-related issues .
• Install, configure, and support Microsoft Office 365 and other business applications.
• Create and manage user accounts, passwords, and permissions using Active Directory .
• Configure and troubleshoot Microsoft Outlook , email clients, and mailbox-related issues.
• Troubleshoot LAN, Wi-Fi, VPN, and network connectivity issues.
• Perform software installations, upgrades, patches, and antivirus updates.
• Maintain accurate IT asset inventory for laptops, desktops, accessories, and other equipment.
• Coordinate with vendors for hardware warranty, repairs, replacements, and technical support.
• Log, track, and resolve incidents and service requests through an IT ticketing system .
• Provide technical support for meeting room AV equipment and video conferencing platforms .
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Required Skills

• 2+ years of experience in Desktop / IT Support .
• Strong hands-on knowledge of Windows OS and desktop troubleshooting .
• Working knowledge of macOS .
• Experience with Microsoft Office 365 and Microsoft Outlook .
• Hands-on experience with Active Directory .
• Good understanding of LAN, Wi-Fi, VPN, TCP/IP, and basic networking .
• Knowledge of hardware troubleshooting, printers, scanners, and other peripherals.
• Experience with antivirus, software patching, and system updates.
• Familiarity with IT ticketing systems and IT asset management .
• Good communication and problem-solving skills.
• Ability to provide effective technical support to end users.
• Immediate joiners are preferred.

Education

B.Tech / MCA

Candidate Profile

• Strong troubleshooting and analytical skills.
• Customer-focused approach with good interpersonal and communication skills.
• Ability to handle multiple support requests and prioritize incidents effectively.
• Willingness to work from the Mumbai location.