Desktop Support Engineer

Fidelis Corporate Solutions; Mumbai Suburban; On-site; INR 244,000 - 292,000; Full time

Job summary

Sony Pictures is seeking a Desktop Support Engineer L1 to provide end-user IT support, troubleshoot desktop and laptop issues, and maintain hardware and software systems in Goregaon East, Mumbai.

The role requires installing and configuring devices, resolving Windows OS and Office problems, assisting with AD user accounts, and maintaining IT asset records. Male candidates only; immediate joiners with face-to-face interview in Mumbai.

Qualifications

• Basic knowledge of desktop and laptop hardware.
• Knowledge of Windows operating systems.
• Basic troubleshooting of hardware, software, and network issues.
• Knowledge of Microsoft Office applications.

Responsibilities

• Provide L1 desktop and end-user technical support.
• Install, configure, and troubleshoot desktop and laptop systems.
• Troubleshoot Windows OS, software, printer, and peripheral issues.
• Assist with hardware installation and basic repairs.
• Support Microsoft Office applications and email-related issues.
• Troubleshoot LAN, Wi-Fi, and basic network connectivity problems.
• Assist with user account and password-related issues in Active Directory.
• Install and update approved software applications.
• Maintain IT asset records and document technical issues.
• Escalate complex technical issues to the L2 support team.

Job description

Job Title: Desktop Support Engineer L1

Company: Sony Pictures

Payroll Company: Fidelis Technology

Job Location: Goregaon East, Mumbai

Experience: 1+ Year Experienced candidates (as per skill requirements)

CTC: 24,000 per month

In-Hand Salary: 17,000 per month

Notice Period: Immediate Joiners Only

Interview Mode: Face-to-Face (F2F)

Gender Preference: Male Candidates Only

Work Mode: Work from Office

Job Summary

We are hiring a Desktop Support Engineer L1 to provide end-user IT support, troubleshoot desktop and laptop issues, and maintain hardware and software systems.

Key Responsibilities

• Provide L1 desktop and end-user technical support.
• Install, configure, and troubleshoot desktop and laptop systems.
• Troubleshoot Windows OS, software, printer, and peripheral issues.
• Assist with hardware installation and basic repairs.
• Support Microsoft Office applications and email-related issues.
• Troubleshoot LAN, Wi-Fi, and basic network connectivity problems.
• Assist with user account and password-related issues in Active Directory.
• Install and update approved software applications.
• Maintain IT asset records and document technical issues.
• Escalate complex technical issues to the L2 support team.

Required Skills

• Basic knowledge of desktop and laptop hardware.
• Knowledge of Windows operating systems.
• Basic troubleshooting of hardware, software, and network issues.
• Knowledge of Microsoft Office applications.
• Basic knowledge of Active Directory is an advantage.
• Good communication and problem-solving skills.

Important Requirements

• Male candidates only.
• Immediate joiners only.
• Must be available for a face-to-face interview in Mumbai.
• Willingness to work from the Goregaon East office.

Job Location Address

19th/20th Floor, Commerz 3, Oberoi Garden City, International Business Park, Yashodham, Goregaon East, Mumbai, Maharashtra 400063.