Service Desk Engineer

Fidelis Corporate Solutions; Mumbai Suburban; On-site; INR 173,000 - 207,000; Full time

Job summary

Sony Pictures is seeking a Service Desk Engineer L1 to provide first-level IT support to end users and troubleshoot issues to ensure smooth day-to-day IT operations. The role requires immediate joiners and is office-based in Goregaon East, Mumbai.

Responsibilities include handling tickets, assisting with login issues, and maintaining documentation. Male candidates with good communication skills are preferred for on-site work.

Qualifications

• Basic knowledge of computer hardware and software.
• Familiar with Windows OS and Microsoft Office applications.
• Good communication and customer service skills.
• Experience with ticketing tools is a plus.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot basic hardware, software, and connectivity issues.
• Handle service requests and incident tickets.
• Assist users with login issues, password resets, and account-related queries.
• Provide basic support for Windows operating systems and Microsoft Office applications.
• Escalate unresolved issues to the appropriate technical teams.
• Maintain proper documentation of incidents and resolutions.
• Ensure timely resolution of user queries and service requests.

Skills

Windows OS

Microsoft Office

Customer service

IT support

Ticketing tools

Job description

Job Title: Service Desk Engineer L1

Company: Sony Pictures
Payroll Company: Fidelis Technology
Job Location: Goregaon East, Mumbai
Experience: 1+ Year Experienced candidates (as per skill requirements)
CTC: 24,000 per month
In-Hand Salary: 17,000 per month
Notice Period: Immediate Joiners Only
Interview Mode: Face-to-Face (F2F)
Gender Preference: Male Candidates Only
Work Mode: Work from Office

Job Location Address

19th/20th Floor, Commerz 3, Oberoi Garden City, International Business Park, Yashodham, Goregaon East, Mumbai, Maharashtra 400063.

Job Summary

We are looking for a Service Desk Engineer L1 to provide first-level IT support to end users, troubleshoot technical issues, and ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot basic hardware, software, and connectivity issues.
• Handle service requests and incident tickets.
• Assist users with login issues, password resets, and account-related queries.
• Provide basic support for Windows operating systems and Microsoft Office applications.
• Escalate unresolved issues to the appropriate technical teams.
• Maintain proper documentation of incidents and resolutions.
• Ensure timely resolution of user queries and service requests.

Required Skills

• Basic knowledge of computer hardware and software.
• Knowledge of Windows OS and Microsoft Office.
• Basic troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Knowledge of ticketing tools is an added advantage.

Important Requirements

• Male candidates only.
• Immediate joiners only.
• Must be available for a face-to-face interview in Mumbai.
• Willingness to work from the Goregaon East office.