Desktop Support Engineer

Excis Compliance; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Excis Compliance in Bengaluru, India, is seeking a deskside support engineer L2 to deliver onsite IT support to end users. You will troubleshoot hardware, software, and network issues and work with global teams to meet SLAs.

You will install and configure Windows 10/11, Microsoft 365, manage devices, and assist with Active Directory and VPN access. Strong customer service and documentation skills are required.

Qualifications

• 2–5 years of experience in Deskside/End User Computing or similar IT support role.
• Strong hands-on knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365 applications and Microsoft Teams.
• Working knowledge of Active Directory and Azure Active Directory (Entra ID).
• Basic to intermediate knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
• Experience with endpoint management tools such as SCCM or Intune.
• Experience using ServiceNow or other ITSM tools.
• Hands-on experience supporting desktops, laptops, printers, monitors, and other IT peripherals.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills, with professional end-user interaction.
• Strong organizational and time management skills, able to manage multiple incidents while meeting SLAs.
• Ability to work independently and in a broader IT support team.

Responsibilities

• Provide onsite L2 deskside and end-user support for laptops, desktops, workstations and peripherals.
• Diagnose and resolve hardware, software, and user-related issues within SLA timelines.
• Install, configure and maintain Windows OS and Microsoft 365 apps including Outlook, Teams, OneDrive, and SharePoint.
• Perform device imaging, deployment, upgrades, and lifecycle tasks.
• Install, configure, and troubleshoot printers, scanners, docking stations, monitors and other peripherals.
• Assist users with password resets, account issues, and Active Directory support.
• Troubleshoot basic network connectivity including LAN, Wi‑Fi, VPN, DNS, and DHCP.
• Support meeting rooms and video conferencing platforms (Teams, Zoom).
• Document incidents and service requests in ITSM platforms (ServiceNow or equivalent).
• Support asset management and IMAC activities; coordinate with remote teams and vendors.
• Maintain security and compliance in all support activities, manage SLA delivery, and participate in on-call rotations.

Skills

Windows 10/11

Microsoft 365 / O365

Active Directory / Entra ID

TCP/IP / DNS / DHCP / LAN / VPN

Problem solving

Communication skills

Education

Diploma or Bachelor's in IT/CS

IT certifications (e.g., CompTIA A+, ITIL)

Tools

SCCM

Microsoft Intune

ServiceNow

Azure Active Directory

Job description

WE’RE HIRING: DESKSIDE SUPPORT ENGINEER L2 – INDIA

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a customer-focused and technically skilled Deskside Support Engineer L2 to provide high-quality onsite IT support to end users in Bangalore.

In this role, you will be responsible for troubleshooting and resolving hardware, software, network, and end-user computing issues, while ensuring excellent customer experience, adherence to SLAs, and efficient service delivery. You will work closely with remote support teams, vendors, and other IT stakeholders to ensure incidents and service requests are resolved effectively.

• Clients in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving technical challenges to supporting critical workplace technology, our engineers play an important role in delivering reliable IT services to enterprise customers around the world.

What You’ll Do:

• Deskside & End User Support: Provide onsite L2 support for laptops, desktops, workstations, and peripheral devices, ensuring issues are resolved efficiently and professionally.
• Hardware & Software Troubleshooting: Diagnose and resolve hardware, software, and user-related issues within agreed SLA timelines.
• Windows & Microsoft 365 Support: Install, configure, troubleshoot, and maintain Windows operating systems and Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Device Deployment & Imaging: Perform laptop and desktop imaging, deployment, upgrades, refresh activities, and other endpoint lifecycle tasks.
• Peripheral Support: Install, configure, and troubleshoot printers, scanners, docking stations, monitors, and other IT peripherals.
• User Account Support: Assist users with password resets, account-related issues, and Active Directory support.
• Network Troubleshooting: Troubleshoot basic connectivity issues involving LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
• Meeting Room Support: Support meeting rooms, conference room equipment, and video conferencing platforms such as Microsoft Teams and Zoom.
• ITSM & Documentation: Accurately document incidents, service requests, troubleshooting activities, and asset updates using ServiceNow or other ITSM platforms.
• Asset Management: Support the receiving, tagging, issuing, collecting, tracking, and lifecycle management of IT equipment.
• IMAC Activities: Support Install, Move, Add, Change (IMAC) activities and other workplace technology requirements.
• Vendor & Remote Team Coordination: Coordinate with remote support teams, vendors, and third‑party providers to facilitate timely incident resolution.
• Security & Compliance: Ensure all support activities comply with IT security policies, procedures, and operational standards.
• SLA & Service Delivery: Prioritize and manage incidents and service requests effectively while maintaining agreed service levels and a high standard of customer satisfaction.
• Shift & On-Call Support: Participate in shift rotations, weekend support, and on‑call activities when required.

What You’ll Need:

• 2–5 years of experience in Deskside Support, Desktop Support, End User Computing (EUC), or a similar IT support role.
• Strong hands‑on knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft Office 365 applications and Microsoft Teams.
• Working knowledge of Active Directory and Azure Active Directory (Entra ID).
• Basic to intermediate knowledge of TCP/IP, DNS, DHCP, LAN, Wi‑Fi, and VPN troubleshooting.
• Experience with endpoint management tools such as SCCM, Microsoft Intune, or similar platforms.
• Experience using ServiceNow or other IT Service Management (ITSM) tools.
• Hands‑on experience supporting desktops, laptops, printers, monitors, docking stations, and other IT peripherals.
• Strong troubleshooting, analytical, and problem‑solving skills with the ability to diagnose issues methodically.
• Excellent communication and customer service skills, with the ability to interact professionally with end users.
• Strong organizational and time management skills, with the ability to manage multiple incidents and priorities while meeting SLA requirements.
• Ability to work effectively independently and as part of a wider IT support team.

Nice to Have:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• IT certifications such as CompTIA A+, ITIL Foundation, Microsoft certifications, or equivalent.
• Experience supporting enterprise or multinational environments.
• Experience with endpoint management, software deployment, imaging, or device lifecycle management.
• Experience supporting meeting rooms, video conferencing, and collaboration technologies.
• Willingness to travel between customer locations when required.

Why Join Us?

At Excis, you will be part of a collaborative and innovative global IT support team serving enterprise customers around the world. You will gain exposure to enterprise IT environments, modern workplace technologies, global service delivery practices, and a wide range of technical challenges.

We prioritize professional growth, continuous learning, and meaningful career development while providing a supportive environment where your technical expertise and contributions are valued.