Infrastructure Support Engineer - Noida

NeoXam; Dadri; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

NeoXam India Pvt. Ltd. in Dadri is seeking an experienced L2+ Infrastructure Support Engineer to provide proactive, hands-on support across Citrix, RDS, VMware and cloud environments.

You will ensure system availability, performance and security for our clients, collaborating with DevOps and security teams to resolve incidents efficiently. The role covers Windows Server, Azure/Office 365 administration, IAM, VPC networking basics, backups with Veeam, and endpoint protection.

Qualifications

• Bachelor's degree in computer science, IT or related field.
• 3–5 years of hands-on L2+ support in hosting/managed services.
• Strong knowledge of Citrix/XenApp-XenDesktop and RDS.

Responsibilities

• Deploy, monitor, and manage Citrix and RDS environments.
• Administer Windows Server, Azure, Exchange Online and hybrid deployments.
• Provide L2+ support with IAM, firewall rules, VPN, and backup operations.
• Document incidents, processes and SOPs, and collaborate with teams.

Skills

Networking basics

Citrix XenApp/XenDesktop

RDS management

Windows Server admin

Azure administration

Education

Bachelor's degree in Computer Science

Tools

VMware ESXi/vSphere

Veeam backup

Jira

Nagios

Zscaler

Active Directory

Job description

Our Context

We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies.

You will play a critical role in ensuring system availability, performance, and security for our clients.

Your Missions

• Cortex XDR: Deploy, monitor, and manage endpoint agents.

• Palo Alto: Push and manage firewall rules across environments.

• Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments.
• Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments.
• Administer IAM users, roles, and policies, following security best practices.

• Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN).
• Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams.

• Manage and troubleshoot Citrix Virtual Apps & Desktops
• Perform VM management and troubleshooting using VMware vSphere and ESXi.
• Handle backup operations and restore processes using Veeam Backup & Replication.
• Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions.
• Manage Endpoint Protection tools like Bitdefender.
• Maintain and support anti-spam tools and MFA administration (DUO or Authenticator).
• Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution.
• Assist with patching, upgrades and regular maintenance of server environments.
• Provide support for print servers.
• Respond to escalated technical issues from L1 engineers and work collaboratively with other teams.
• Maintain thorough documentation of systems, incidents, and standard operating procedures.

Required Technical Skills:

• Networking: Good understanding of switching, routing, VLANs, and IP addressing.
• Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront
• RDS (Remote Desktop Services) - session management, licensing, gateway
• Microsoft Windows Server 2012/2016/2019/2022
• Microsoft Azure administration and infrastructure setup
• AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations.
• Office 365 / Microsoft 365 – administration, migration, hybrid
• VMware ESXi, vSphere, VM snapshots, vMotion
• Veeam Backup and Réplications
• Active Directory, DNS, DHCP, GPOs
• Jira (or similar ticketing system)
• Nagios or any other remote monitoring & management tool
• Spam filter systems
• Zscaler Zero Trust remote access
• MFA configuration ( DUO Admin Panel, Microsoft Authenticator...)
• Bitdefender Endpoint Management
• Print Server and Network Printer Configuration
• In-place Upgrades of Windows OS and Server Roles

Preferred Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3–5 years of hands‑on experience in L2+ support within a hosting or managed services environment.

Relevant certifications preferred:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Citrix Certified Associate (CCA-V)
• VMware VCP
• MCSA/MCSE
• AWS Certified Cloud Practitioner
• AWS Certified SysOps Administrator is a plus
• ITIL v4 Foundation knowledge is a plus

Soft Skills & Attributes:

• Excellent troubleshooting and analytical skills
• Ability to handle high-pressure environments and prioritize issues effectively
• Team player with collaborative attitude
• Strong customer orientation and problem-solving mindset
• Strong documentation and communication skills
• Willingness to work flexible hours or shifts as per client SLAs