Tekline- COE Lead

Mahindra And Mahindra Ltd.; Chennai District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Mahindra & Mahindra Ltd. in India seeks a senior leader to head the Tekline Center of Excellence, delivering expert-level diagnostic assistance for passenger vehicles across ICE and EV platforms.

The role focuses on rapid resolution of complex technical issues, strengthening field support capability, and driving continuous improvement in vehicle reliability and customer satisfaction. You will mentor TEKline engineers, provide remote technical assistance to dealerships, and lead efforts in

Qualifications

• BE / B.Tech in Mechanical or Automobiles.
• Mechatronics or Automobiles specialization.
• 15+ years of general experience.

Responsibilities

• Mentor TEKline engineers for diagnosis and resolution.
• Lead complex diagnostics and resolve escalated concerns.
• Support TEKliners in complex diagnosis tasks.
• Promote digital and remote diagnostic solutions.
• Provide expert remote assistance to dealerships.
• Identify training needs for TEKliners and dealers.
• Strengthen dealer technical competency through coaching.
• Prepare TAR performance data monthly and identify improvements.
• Conduct TEKline satisfaction surveys and identify areas.

Skills

Diagnostics leadership

Remote troubleshooting

Mentoring

Field support

Process improvement

Education

BE / B.Tech - Mechanical / Automobiles

Mechatronics specialization

Job description

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To lead the Tekline Center of Excellence (CoE), delivering expert-level diagnostic assistance for Mahindra passenger vehicles across ICE and EV platforms. The role is responsible for enabling rapid and accurate resolution of complex technical issues, strengthening field support capability, and driving continuous improvement in vehicle reliability and customer satisfaction

Key Responsibilities:

• Mentor and guide TEKline engineers to deliver accurate and timely diagnosis and resolution.
• Provide technical leadership in complex diagnostics and support resolution of escalated field concerns.
• Supporting TEKliners in complex diagnosis, handling escalated concerns
• Promote adoption of digital and remote diagnostic solutions.
• Provide expert remote technical assistance to dealerships for resolving complex and unresolved vehicle issues.
• Training need identification for TEKliners & Dealer Technical Manager.
• Strengthen technical competency of dealer personnel through coaching, knowledge sharing, and best practice dissemination.
• Preparing TAR performance data on monthly basis & identifying improvement areas
• Conducting TEKline satisfaction survey & identify improvement areas
• Identify new technology & process for effective troubleshooting/ new age diagnostics
• Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems
• Failure Root cause analysis and share information with upstream teams for product improvements
• Enhance technical capabilities of dealer personnel
• Conduct dealership technical audits to ensure adherence to diagnostic standards and process compliance.

Education Qualification

BE / B. Tech - Mechanical / Automobiles

Specialisation in Mechatronics, Automobiles

General Experience

15 years or more

Job Segment: Field Service, Automotive, Manufacturing