Deputy Manager- Tekline

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; Faridabad District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Mahindra and Mahindra Limited seeks a seasoned technical support engineer to provide remote assistance for Mahindra automotive division products, troubleshoot dealer issues, and drive root-cause analyses for product improvements.

You will enhance dealer technical capabilities, audit dealership processes, and help ensure smooth new product launches from the tech support side.

Qualifications

• Strong Technical knowledge on Automobiles.
• Quick Response and problem solving.
• Good electrical & electronics knowledge.
• Strong analytical abilities and data analytics skills.
• Experience with root cause analysis and problem prioritization.
• Effective written and spoken communication.
• Ability to lead and build capability in teams.
• Conflict management and negotiation skills.

Responsibilities

• Provide remote technical assistance to Mahindra dealers for unresolved issues on automotive products.
• Assist dealers in complex troubleshooting remotely.
• Perform failure root cause analysis and share information for product improvements.
• Enhance technical capabilities of dealer personnel.
• Conduct dealership audits on technical aspects.
• Coordinate smooth new product launches from technical support.

Skills

Technical knowledge

Quick response

Electrical & electronics

Analytical skills

Data analytics

Root cause analysis

Communication skills

People management

Negotiation

Conflict management

Team management

Education

Masters of Engineering

Bachelor of Engineering

Masters of Engineering in Mechanical

Masters of Engineering in Automobile

Bachelor of Engineering in Mechanical

Bachelor of Engineering in Automobile

Job description

Job Description:

Responsibilities & Key Deliverables

Responsibilities & Key Deliverables

• TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.
• Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems
• Failure Root cause analysis and share information with upstream teams for product improvements
• Enhance technical capabilities of dealer personnel
• Dealership audit on technical aspects
• Ensuring smooth new product launches from technical support side

Preferred Industries

Automobile

Education Qualification

• Masters of Engineering
• Bachelor of Engineering
• Masters of Engineering in Mechanical
• Masters of Engineering in Automobile
• Bachelor of Engineering in Mechanical
• Bachelor of Engineering in Automobile

General Experience

• 5 to 10 years
• Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting.
• Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building
• Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skills