Deputy Manager - TCS (Warranty)

Nissan Motor Iberica SA; Chennai District; On-site; INR 1,400,000 - 2,800,000; Full time

Job summary

Nissan Motor India Pvt Ltd in Chennai is seeking a Deputy Manager for TCS (Warranty) to lead warranty data analysis, review 8D reports, and drive supplier chargeback recovery. The role involves evaluating claims, benchmarking against NSC practices, and ensuring timely end-to-end warranty processes within the AMIEO region.

Ideal candidates have 6+ years in supplier recovery, solid data analytics skills, and proficiency in MS Office; strong communication and stakeholder management are essential.

Qualifications

• Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience.
• Hands-on experience with supplier recovery and warranty data analysis.
• Strong data analytics skills and ability to translate data into actionable insights.

Responsibilities

• Review 8D warranty parts analysis reports (WPAR) against Nissan standards.
• Approve or reject WPAR and provide detailed supplier feedback.
• Analyze warranty claims to improve chargeback recovery and KPI performance.
• Monitor monthly activity and end-to-end warranty processes for IND region.

Skills

Data analysis

Warranty process

8D warranty analysis

Excel

MS PowerPoint

Communication

Dealer management system

Education

Diploma / BE - Mechanical/Automobile

Tools

Microsoft Office

Job description

## Deputy Manager - TCS (Warranty)Apply: Chennai - NMIPL: Full time: Posted Today: End Date: October 30, 2026 (16 days left to apply): R00212486**JOB PURPOSE** Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan’s favor, by collecting concern parts from market and establish root cause for the concern phenomenon**PRINCIPLE ACCOUNTABILITIES**Approved/rejected 8D warranty parts analysis reports* Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.* Approve or reject report based on content of 8D WPAR vs Nissan standard* Provide detailed response to supplier if report is to be rejectedREGION coverage: AMIEO (Africa/India/Europe only)Claim Analysis & Supplier Chargeback ReportingImprove supplier chargeback recovery ratio* Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP* Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items* Study countermeasure details & history* Benchmark best practices from NSC globally* Reporting of warranty SCB KPI on monthly basis to management.REGION coverage: INDClaim Analysis (GWS Vs NICBS) Gap Should not be more than è 5% Monthly Monitor & Report.* Monthly analyze the no. of claims payment* Validate the claims in NICBS* Check the GAP & investigate reason & report to IS/IT or NML* Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned.REGION coverage: INDMonth begin & Month end activity management (End to End Activity)Monthly Activity (2 times Process) Objection Management à between 2 Process.* Exchange Rate update/ Email Setting in System. & IS/IT Communication* Supplier IDs update* New liability rate update based on latest agreement* Claim objection management release/hold**MAJOR CHALLENGES***escribe the major challenges you face in carrying out your job, and what you do in order to overcome them.*Deep data analysis and standardization of supplier warranty claim dataDifferent warranty conditions for different markets**KEY INTERACTIONS***Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose?*InternalExternal* AMIEO TCS* NML CC0* NMIPL* ISIT team* NSC, RBU, Dealers* External Auditor**DIMENSIONS**KPIs:WPAR response timeWPAR coding applicationChargeback Ratio & Amount RecoveryClaim AnalysisBegin & Month End Activity Management # EDUCATIONAL QUALIFICATIONSDiploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience# RELEVANT EXPERIENCEHands on experience (+6 Yrs) supplier recoveryHands on experience in Parts Quality Assurance in OEM or SupplierSound experience on Data Analytics and solution generationMust have advanced level skill on Microsoft Office – Excel, word, PowerPoint,Should have good understanding on dealer/Vendor warranty process and dealer management system# PERSONAL CHARACTERISTICS & BEHAVIOURS# Good communication skillGood know how of Microsoft office to prepare management presentations.Good interpersonal skills for interaction with various stake holdersGood logical thinkingChennai India