Warranty Analyst

Lincoln Motor Company; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Lincoln Motor Company is seeking a Warranty Supplier Recovery Engineer in India to recover warranty spend from North American suppliers for Ford vehicle parts across the global market. You will coordinate with Ford PD to resolve disputes, negotiate better recovery rates, and drive data-driven efficiency improvements through automation and analytics.

The role requires 4–5 years of automotive industry experience and an engineering background (BE) with MBA preferred.

Qualifications

• Strong communication and presentation skills.
• Proficient in data analytics tools and programming basics.
• Engineering background with technical knowledge.
• Willingness to learn new skills.

Responsibilities

• Send monthly debit packs/warranty claims to suppliers and track responses.
• Manage supplier queries via emails/meetings and resolve disputes.
• Negotiate with suppliers to improve recovery %, share rate, and terms.
• Coordinate and ship samples for failure analysis when requested.
• Obtain root cause analysis from suppliers to prevent recurrences.
• Drive efficiency projects by automating manual reports using analytics tools.

Skills

Communication

Data Analytics

Engineering Skills

Learning Agility

Education

BE in Mechanical/Automobile/Mechatronics/EEE/ECE

MBA

Tools

Python

Power BI

Power Automate

Power Apps

Excel Macros

Job description

Job Description:

1. The Warranty Supplier Recovery Engineer is responsible for recovering the warranty spend amount from NA suppliers ( for supplier parts failures in Ford vehicles built in NA & sold globally) for allocated commodity ( Eg : Power train, Electrical, Interior , Underbody, Exterior).
2. Responsibilities include sending the monthly debit packs/warranty claims to suppliers and needs to manage supplier responses/queries through emails/meetings.
3. In the event of supplier disputes, they need to work with Ford PD/Product Development team to resolve it.
4. Negotiate with suppliers to get better share rate % / recovery for Ford.
5. If supplier wants physical parts for analysis, they need to coordinate and ship samples to suppliers. They must get failure/root cause analysis report from suppliers to prevent failure recurrence.
6. Responsible to implement efficiency innovation projects through automation of manual reports if any by utilizing data analytical tools.
7. Overall, the intent of this team to get recovery for Ford and to improve suppliers’ parts quality thereby increasing retention at Ford network.

Responsibilities

Mandatory Skills:

1. Good communication (both oral & written), presentation and Interpersonal skills.
2. Data Analytics/Software & Technology skills (like Python, Power Automate, Power Apps, Power BI etc.,)
3. Technical/Engineering skills.
4. Passion to acquire new skills.

Preferred Skills:

1. Negotiation & supplier handling skills.
2. Advanced computer skills (e.g. Excel Macros, Pivot table, conditional formulas, analytics etc.)
3. Analytical & Problem solving.
4. Collaboration.

Qualifications

BE (Mechanical/Automobile/Mechatronics/EEE/ECE) & MBA (preferred but not mandatory)

Min 4~5 years of relevant work experience in automotive industry.