Deputy Manager - TCS (Warranty)

Nissan Motor Iberica SA; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nissan Motor Iberica SA in Chennai, India, is seeking a Warranty Analyst with a strong background in supplier liability and data analytics to reclaim warranty expense and improve liability ratios.

Responsibilities include reviewing 8D warranty reports, analyzing claims, improving Chargeback recovery, and monthly KPI reporting across AMIEO region. Diploma/BE in Mechanical or Automobile with 6–10 years' experience preferred.

Qualifications

• Diploma / BE in Mechanical or Automobile or equivalent.
• 8-10 years of experience in a related role.
• Hands-on data analysis and reporting experience.

Responsibilities

• Reclaim warranty expense by analyzing supplier liability and market concern parts.
• Review and approve/reject 8D warranty reports per Nissan standards.
• Analyze warranty claims data to improve chargeback recovery.
• Prepare monthly warranty KPI reports for management.
• Coordinate with AMIEO/IND regions and IS/IT for process improvements.

Skills

Communication skills

Interpersonal skills

Logical thinking

MS Office proficiency

Education

Diploma / BE - Mechanical, Automobile, or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

JOB PURPOSE

Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan’s favor, by collecting concern parts from market and establish root cause for the concern phenomenon

PRINCIPLE ACCOUNTABILITIES

Approved/rejected 8D warranty parts analysis reports Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement. Approve or reject report based on content of 8D WPAR vs Nissan standard Provide detailed response to supplier if report is to be rejected REGION coverage: AMIEO (Africa/India/Europe only) Claim Analysis & Supplier Chargeback Reporting Improve supplier chargeback recovery ratio Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items Study countermeasure details & history Benchmark best practices from NSC globally Reporting of warranty SCB KPI on monthly basis to management. REGION coverage: IND Claim Analysis (GWS Vs NICBS) Gap Should not be more than è 5% Monthly Monitor & Report. Monthly analyze the no. of claims payment Validate the claims in NICBS Check the GAP & investigate reason & report to IS/IT or NML Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned. REGION coverage: IND Month begin & Month end activity management (End to End Activity) Monthly Activity (2 times Process) Objection Management à between 2 Process. Exchange Rate update/ Email Setting in System. & IS/IT Communication Supplier IDs update New liability rate update based on latest agreement Claim objection management release/hold

MAJOR CHALLENGES

escribe the major challenges you face in carrying out your job, and what you do in order to overcome them. Deep data analysis and standardization of supplier warranty claim data Different warranty conditions for different markets

KEY INTERACTIONS

Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose? Internal External AMIEO TCS NML CC0 NMIPL ISIT team NSC, RBU, Dealers External Auditor

DIMENSIONS

KPIs: WPAR response time WPAR coding application Chargeback Ratio & Amount Recovery Claim Analysis Begin & Month End Activity Management

EDUCATIONAL QUALIFICATIONS

Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience

RELEVANT EXPERIENCE

Hands on experience (+6 Yrs) supplier recovery Hands on experience in Parts Quality Assurance in OEM or Supplier Sound experience on Data Analytics and solution generation Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint, Should have good understanding on dealer/Vendor warranty process and dealer management system

PERSONAL CHARACTERISTICS & BEHAVIOURS

Good communication skill Good know how of Microsoft office to prepare management presentations. Good interpersonal skills for interaction with various stake holders Good logical thinking Chennai India Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.