Deputy Manager Services Project

Mployee.me; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Eaton in Mumbai seeks a detail-oriented service engineer to install, commission and maintain 3-phase UPS systems at customer sites. You will troubleshoot, provide proactive maintenance, and deliver demonstrations to educate customers on safe equipment use.

The role requires 5–7 years of engineering experience or 8–10 years if holding a Diploma, with strong listening, communication and problem-solving skills. On-site work with travel to client sites is expected.

Qualifications

• Excellent listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and growth mindset.
• Ability to pick technical issues and provide quick resolution.

Responsibilities

• Install, commission, and maintain UPS systems at customer sites.
• Communicate with clients, engineers, and technicians to ensure services are delivered effectively.
• Promptly follow up on service requests and provide customer feedback.
• Ability to execute projects and coordinate with vendors.
• Assign calls to ASPs and monitor task completion.
• Conduct quality assurance and safety checks on equipment.
• Deliver demonstrations to educate customers on safe and effective equipment use.
• Monitor equipment performance and plan preventative maintenance.
• Provide recommendations for new features and improvements.
• Write reports and present findings to Managers.
• Ensure measuring instruments are calibrated and tools are available in the field.
• Monitor inventory and reorder materials when needed.
• Support service sales lead generation for AMC, UPS accessories, retrofit activities.
• Lead a small team of 2-3 contract engineers if required.

Skills

Electrical knowledge

UPS knowledge

Education

Technical Diploma / BE / BTech

Job description

What You’ll Do

We are searching for a detail-orientated, deadline-driven service engineer to join Eaton. The service engineer's responsibilities include installation, commissioning, preventive maintnenace and servicing breakdowns at customer sites. An outstanding service engineer will exhibit resourcefulness as well as active listening and troubleshooting skills.

"1. Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning."

• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback
• Ability to execute projects and related vendor coordination.
• Assign calls to ASPs and closely working with to get task completion.
• Promptly following up on service requests and providing customer feedback.
• Conducting quality assurance and safety checks on all equipment
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use
• Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.
• Providing recommendations about new features and product improvements required.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.
• Monitoring inventory and reordering materials when needed.
• Work actively for lead generation to support service sales. Must look out for business opportunities to increase service revenue by generating enquiries for AMC, UPS accessories, retrofit activity, value added services like energy audit & battery replacement etc.
• Ability to handle team of 2-3 contract engineers if required

Qualifications

Technical Diploma or BE or BTech

Bachelor of Engineering experience range required in between 5-7 Years OR in case of Diploma experience range should be 8-10 Years

Skills

"Electrical, Electronics knowledge is a must Relevant experience with UPS knowledge is mandatory"

1. Excellent listening and customer service skills.

• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and growth mindset.
• Ability to pick technical issues and provide quick resolution.