Deputy Manager Services Project

Eaton; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

Eaton in India is seeking a detail-oriented, deadline-driven service engineer to join our field operations. The role includes installation, commissioning, preventive maintenance and servicing breakdowns at customer sites, with a focus on delivering reliable energy solutions.

The successful candidate will communicate with clients and engineers, coordinate with vendors, and lead 2–3 contract engineers as needed, ensuring quality checks, timely reports and opportunities for AMC and retrofit

Qualifications

• Electrical and electronics knowledge is required.
• Experience with UPS systems is mandatory.
• Excellent listening and customer service skills.

Responsibilities

• Install and commission UPS/electrical systems at customer sites.
• Perform preventive maintenance and service breakdowns.
• Coordinate with clients, engineers and vendors for service delivery.
• Assign calls to subcontractors and ensure task completion.
• Conduct safety checks and calibrate instruments as needed.
• Provide reports and recommendations for product improvements.
• Support lead generation for AMC, retrofits and ancillary services.

Skills

Electrical

UPS knowledge

Customer service

Education

BE/BTech

Diploma

Job description

What You’ll Do

We are searching for a detail-orientated, deadline-driven service engineer to join Eaton. The service engineer's responsibilities include installation, commissioning, preventive maintnenace and servicing breakdowns at customer sites. An outstanding service engineer will exhibit resourcefulness as well as active listening and troubleshooting skills.

What You’ll Do

We are searching for a detail-orientated, deadline-driven service engineer to join Eaton. The service engineer's responsibilities include installation, commissioning, preventive maintnenace and servicing breakdowns at customer sites. An outstanding service engineer will exhibit resourcefulness as well as active listening and troubleshooting skills.

"1. Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning."

• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback
• Ability to execute projects and related vendor coordination.
• Assign calls to ASPs and closely working with to get task completion.
• Promptly following up on service requests and providing customer feedback.
• Conducting quality assurance and safety checks on all equipment
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use
• Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.
• Providing recommendations about new features and product improvements required.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.
• Monitoring inventory and reordering materials when needed.
• Work actively for lead generation to support service sales. Must look out for business opportunities to increase service revenue by generating enquiries for AMC, UPS accessories, retrofit activity, value added services like energy audit & batterery replacement etc.
• Ability to handle team of 2-3 contract engineers if required

Qualifications

Technical Diploma or BE or BTech

Bachelor of Engineering experience range required in between 5-7 Years OR in case of Diploma experience range should be 8-10 Years

Skills

"Electrical, Electronics knowledge is a must"

"Relevant experience with UPS knowledge is mandatory"

"1. Excellent listening and customer service skills."

• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and growth mindset.
• Ability to pick technical issues and provide quick resolution. "