Deputy Manager Services Project

Eaton Group; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Eaton is seeking a detail-oriented service engineer to join our team in Mumbai. Responsibilities include installation, commissioning, preventive maintenance, and servicing breakdowns at customer sites.

The ideal candidate will have 5–7 years of BE/BTech experience or 8–10 years with a Diploma, with strong electrical and electronics knowledge and UPS expertise. Roles involve client coordination, safety checks, and generating service reports.

Qualifications

• Technical Diploma or BE or BTech is required.
• Engineering experience 5–7 years for BE/BTech, or 8–10 years for Diploma.

Responsibilities

• Provide high level customer service during UPS maintenance, installation and commissioning.
• Coordinate with clients, engineers and technicians to ensure timely service delivery.
• Follow up on service requests and provide feedback to customers and managers.
• Conduct quality checks and safety verifications on equipment.
• Prepare reports and present findings to supervisors on a regular basis.

Skills

Electrical knowledge

Electronics knowledge

UPS knowledge

Customer service

Education

BE/BTech

Diploma

Job description

We are searching for a detail-orientated, deadline-driven service engineer to join Eaton. The service engineer's responsibilities include installation, commissioning, preventive maintnenace and servicing breakdowns at customer sites. An outstanding service engineer will exhibit resourcefulness as well as active listening and troubleshooting skills.

What you’ll do:

• "1. Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning. "
• "2\\. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. "
• "3\\. Promptly following up on service requests and providing customer feedback "
• "4\\. Ability to execute projects and related vendor coordination. "
• "5\\. Assign calls to ASPs and closely working with to get task completion. "
• "6\\. Promptly following up on service requests and providing customer feedback. "
• "7\\. Conducting quality assurance and safety checks on all equipment "
• "7\\. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use "
• "8\\. Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests. "
• "9\\. Providing recommendations about new features and product improvements required. "
• "10\\. Writing reports and presenting findings to Managers and Supervisors on a regular basis. "
• "11\\. To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required. "
• "12\\. Monitoring inventory and reordering materials when needed. "
• "13\\. Work actively for lead generation to support service sales. Must look out for business opportunities to increase service revenue by generating enquiries for AMC, UPS accessories, retrofit activity, value added services like energy audit & batterery replacement etc. "
• "14\\. Ability to handle team of 2-3 contract engineers if required "

Qualifications:

Technical Diploma or BE or BTech
Bachelor of Engineering experience range required in between 5-7 Years OR in case of Diploma experience range should be 8-10 Years

Skills:

Electrical, Electronics knowledge is a must
Relevant experience with UPS knowledge is mandatory

• "1. Excellent listening and customer service skills. "
• "2\\. The ability to deal with multiple requests without being overwhelmed. "
• "3\\. The ability to remain professional under pressure. "
• "4\\. Superb work ethic and growth mindset. "
• "5\\. Ability to pick technical issues and provide quick resolution. "