Deputy Manager - CAT - Loyalty

Axis Max Life Insurance; Shimla district; On-site; INR 600,000 - 900,000; Full time

Job summary

Axis Max Life Insurance seeks a customer loyalty program specialist to develop and implement loyalty initiatives. You will analyze customer data to uncover trends and opportunities, and collaborate with cross-functional teams to design new products and services aligned with business goals.

You will monitor program performance, make optimization recommendations, identify risks to ensure regulatory compliance, and foster strong relationships with customers, partners, and internal teams.

Responsibilities

• Develop and implement loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in existing loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services that align with business objectives.
• Monitor and evaluate the performance of loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty programs, ensuring compliance with regulatory requirements.
• Foster strong relationships with key stakeholders, including customers, partners, and internal teams.

Job description

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in existing loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services that align with business objectives.
• Monitor and evaluate the performance of loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty programs, ensuring compliance with regulatory requirements.
• Foster strong relationships with key stakeholders, including customers, partners, and internal teams.