Sr Officer - CAT - Loyalty

Axis Max Life Insurance; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Axis Max Life Insurance is seeking a results-driven loyalty program specialist to develop and implement initiatives that boost customer engagement and retention. This role collaborates with cross-functional teams to design compelling programs and ensure regulatory compliance.

You will analyze customer data to identify trends, monitor program performance, and recommend optimizations. The position also includes training internal stakeholders on best practices and mitigating risks associated with

Responsibilities

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services.
• Monitor and evaluate the performance of existing loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty programs, ensuring compliance with regulatory requirements.
• Provide training and support to internal stakeholders on loyalty program best practices.

Job description

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services.
• Monitor and evaluate the performance of existing loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty programs, ensuring compliance with regulatory requirements.
• Provide training and support to internal stakeholders on loyalty program best practices.