Deputy Manager

KSB, Inc.; Udaipur District; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

KSB, Inc. is seeking a Deputy Manager for Field Sales & Service in the Mining Segment, based in Udaipur. The role covers end-to-end technical service, aftermarket growth, and revenue ownership for slurry pumps across key mining customers in the region.

The candidate will perform field service, installation support, and commissioning, while developing service contracts and expanding the installed base. Travel across India is required to meet customers and drive growth.

Qualifications

• Experience: 5–8 years in the slurry pump industry, preferably in mining.
• Strong technical knowledge of slurry pumps and their applications.
• Commercial acumen to drive service, aftermarket, and equipment sales.
• Analytical and communication skills.
• Willingness to travel Pan-India to mining sites.

Responsibilities

• Visit key mining sites within the allocated region to provide installation support, start-up and commissioning supervision.
• Troubleshooting, breakdown support, overhauling and rectification.
• Promote service contracts, spares and refurbishment solutions.
• Own and drive revenue targets for equipment, spares and services.
• Collaborate with Zonal Managers and report service activities and KPIs.

Skills

Slurry pumps

Field service

Technical support

Sales & aftermarket

Travel readiness

Job description

Job Description: Field Sales & Service position

Segment: KSB-GIW Mining Segment

Position: Deputy Manager - 7-10 Years of Experience in Mining & Mineral Segment

Location: Udaipur

Area: Entire North, Gujarat & Maharashtra

Job Description: Service & Aftermarket – Mining Segment (Slurry Pumps)

Position Overview The role is responsible for providing end‑to‑end technical service support and driving service and aftermarket business growth for KSB GIW slurry pump products across key mining customers in the assigned region. The position combines hands‑on field service, customer relationship management, and revenue ownership for new equipment, spares, and services.

Key Responsibilities

Field Service & Technical Support

Visit key mining customer sites within the allocated region to provide: Installation support, start‑up, and commissioning supervision Troubleshooting, breakdown support, overhauling, and rectification Modifications and performance improvement solutions Support customers during erection and commissioning phases to ensure reliable and safe operation of slurry pumps. Collect and analyze application‑and operation‑related slurry pump data to identify critical issues and improvement opportunities. Understand customer pain points and propose effective technical, replacement, and aftermarket service solutions to enhance customer satisfaction.

Installed Base Management & Business Development

Preserve and monitor the installed base through regular customer site visits. Identify opportunities for pump replacement, upgrades, and expansion to increase product footprint. Groom aftermarket business by promoting service offerings, spares, and refurbishment solutions. Identify service needs at customer sites and proactively promote service contracts and maintenance solutions.

Sales, Revenue & Performance Management

Own and drive revenue targets for: New equipment sales Aftermarket spares Services and service contracts Monitor sales KPIs, review performance, and develop action plans to achieve targets. Use data‑driven insights to forecast sales and improve business performance. Support preparation of standard and customized service offers based on site requirements.

Customer Relationship & Account Management

Build and maintain strong relationships with key mining customers and strategic partners. Ensure high levels of customer satisfaction and loyalty through effective account management practices. Present collected information related to claims and complaints to After‑Sales teams and support implementation of corrective actions.

Knowledge Sharing & Continuous Improvement

Gather and document customer practices, application data, and salvaging techniques used at site. Prepare case studies and technical documentation to be used as training and knowledge‑sharing material. Present insights and findings internally to improve products, services, and solutions.

Collaboration & Reporting

Collaborate closely with Zonal Managers and cross‑functional teams across regions & H.O. Provide periodic reports on service activities, installed base status, pump population, opportunities, and revenue. Perform any other assignments as directed by superiors from time to time. Report directly to the RAC Head – Mining Segment.

Candidate Profile

• Experience: 5–8 years of hands‑on experience in the slurry pump industry, preferably within the mining segment.
• Technical Skills: Strong technical knowledge of slurry pumps and their applications across industrial segments.
• Commercial Acumen: Ability to drive service, aftermarket, and equipment sales with a clear focus on revenue growth.
• Analytical & Communication Skills: Good analytical, technical, and presentation skills.
• Mobility: Willingness to travel extensively on a Pan‑India basis to mining customer locations.
• Customer Focus: Strong customer orientation with the ability to understand site‑specific challenges and deliver value‑based solutions.
• Defined competencies:
  • Good Technical knowledge & analytical skills
  • Communication skills
  • Planning
  • Presentation skills
  • Relationship building/development

KSB is a leading supplier of pumps, valves and related service. Our reliable, high‑efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve.

This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.