Deputy Manager

KSB, Inc.; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

KSB is seeking a Deputy Manager to oversee IT infrastructure, network operations, and end-user support for the Coimbatore division. The role requires coordinating with IT, HR, and vendors to ensure robust, secure, and scalable systems across the South Zone.

The incumbent will manage a team of Helpdesk Engineers, maintain asset registers, coordinate with service providers, and drive IT projects including SAP and Citrix onboarding, with strong emphasis on service quality and uptime.

Qualifications

• Experience in IT infrastructure management for enterprise environments.
• Strong coordination with vendors, helpdesk teams and cross-functional IT groups.
• Knowledge of SAP, Citrix and network security tooling is a plus.

Responsibilities

• Administer IT infrastructure and supervise daily network operations for Coimbatore division.
• Lead Helpdesk Engineers and manage end-user issues across South Zone.
• Maintain IT Asset Register and manage asset lifecycle in Manage Engine.
• Coordinate with ISPs for SDWAN links and mail system administration.
• Collaborate with HR/IPD IT for user IDs (Citrix, SAP, Email) and onboard processes.
• Work with vendors for SentinelOne, AMC/Warranty and project IT deliverables.
• Support IT Capex planning and change management for new network expansions.

Skills

IT infrastructure

Network supervision

Helpdesk management

Asset management

Vendor coordination

User support

Tools

Manage Engine

Citrix

SAP

SentinelOne

DNS servers

Job description

## Deputy ManagerApplyremote type: On-sitelocations: Coimbatoretime type: Full timeposted on: Posted Todayjob requisition id: JR\_30172**Major responsibilities:** (most important tasks, not more than 8 headlines, defined in 2-3 sentences only) * Administering IT infrastructure, supervising the daily working of network and troubleshooting for Coimbatore division* Managing Helpdesk Engineers for all end user issues for South Zone (Coimbatore, Chennai, Bengaluru, Secunderabad and Kochi)* Maintaining IT Equipment Assets Register for Coimbatore plant and South Zone (Chennai, Bengaluru, Secunderabad and Kochi) in Manage Engine and monitoring the network traffics.* Handling write-off of old IT assets and e-waste disposal for Coimbatore plant and SZ.* Coordinating with ISP providers (SIFY and BSNL) for smooth running of network Links (SDWAN AND ILL)* Coordinating with IT Helpdesk and IT coordinators for installations and management of mail system, Domain controllers, DNS servers, antivirus, operating system issues, printer sharing, routers and switches.* Coordinating with HR and IPD IT team for creating Citrix, SAP and Email ids to new users.* Coordinating with IPD IT team to resolve users issue in SAP. Raising tickets and follow-ups.* Coordinating with AMC / Warranty vendors (like Team Computers, Ricoh, Dell, Canon, etc.)* Follow-up IT team and concerned users to close the Open/Pending incidents and change requests those are created in IT Service portal.* Coordinating with KSB-AG team for SentinelOne and supporting to KSB India Team for SentinelOne activities* Supporting to Corporate DTC team for new projects (Infra projects and other projects with Digital operation sand Sales team)* Coordinating with HODs for IT Capex requirements and compiling* Creating CR, PR and coordinating for PO and IT item supply for CBE and SZ* Planning and executing the new requirement of Network expansion* Handling a new project Manage Engine Change Management Process### About UsKSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.