REF112236T-Group Manager - Accounts Receivable-Operations- US Shift- Pune- Magarpatta

WNS Global Services; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

WNS Global Services, located in Pune (Magarpatta), seeks a Group Manager for Accounts Receivable-Operations to lead US shift operations. The role focuses on O2C processes, SLA adherence, and client engagement, with SAP and people management responsibilities.

The ideal candidate will drive process improvements, ensure effective transition management, and deliver high-quality outcomes in a WFO setup during US hours.

Qualifications

• Strong understanding of accounting principles.
• High level knowledge of Order-to-Cash processes.
• Intense focus on SLAs, VoC, governance and client engagement.
• SAP knowledge strongly preferred.
• Strong people management skills - leading large teams or projects.
• Process improvement methodology: has process improvement acumen.

Responsibilities

• Account Management: build client relationships and ensure delivery per SLAs.
• Transition Management: assist in transition and onboarding.
• Customer Orientation: understand client expectations and deliver accordingly.
• Accountability: drive collaboration and deliver results.
• Analytical Thinking & Problem Solving: analyze complex process issues and implement improvements.
• Communication Skills: present to diverse audiences and maintain clear, proactive communication.

Skills

Accounting principles

O2C process management

SLA governance

SAP knowledge

People management

Process improvement

Education

B.Com

Tools

SAP

Job description

REF112236T-Group Manager - Accounts Receivable-Operations- US Shift- Pune- Magarpatta

• Full-time

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Functional Knowledge

• Strong understanding of accounting principles
• High level Process Management knowledge for O2C - Simple, medium, complex activities for O2C.
• Intense focus on SLAs, VoC, governance, client engagement and service delivery
• SAP knowledge strongly preferred.
• Strong people management skills - leading large teams or projects
• Process improvement methodology: Has process improvement acumen.

Account Management

• Knows the counterparts at client side and maintains a supportive and professional relationship with them
• Brings in domain understanding to identify pain areas of the client, recommend solutions, and ensure successful implementation of solutions

Transition Management

• Prior Transition experience is preferred.

Customer Orientation

• Understands the client's expectations at the process level and not just his / her role level; delivers against these expectations and as per SLAs
• Seeks and reviews customer feedback and takes proposed actions to ensure that client expectations are met better
• Takes ownership of solution oriented, effective communication with customers on issues raised, findings and proposed resolution.

Accountability

• Is proactive in identifying and removing obstacles; ropes in support of others in advance to ensure that results are delivered as expected
• Drives collaboration and team work to meet the larger goals down the line with own and other teams
• Brings teams and people together to establish common goals and common understanding of deliverables; clarifies how each piece fit the larger picture
• Extends oneself and own resources to support and facilitate others in their deliveries
• Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.

Analytical Thinking & Problem Solving

• Analyzes and resolves complex process-related problems.
• Assesses potential solutions through various filters of cost, time, resources, quality etc.; arrives at the best possible fit.
• Engages in problem solving outside own sub-process; leads brainstorming and other such idea generation forums to resolve issues; puts in place governance framework and control mechanisms to ensure that problems do not get repeated
• Proposes, coordinates, and drives implementation of process improvements along with the transformation team.

Communication Skills

• Presents to a wide set of audience within and outside WNS
• While he / she prepares thoroughly, is also able to speak spontaneously and sets an easy rapport with the audience
• Responds to others and demonstrates an engaging manner in communication rather than coming from own viewpoint only
• Job Location: Pune (Magarpatta)
• Work Mode: Work From Office (WFO) only
• Shift Timing: US Shift (5:30 PM to 2:30 AM)

B.Com