Deputy Manager

SOTC Travel Ltd.; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

SOTC Travel Ltd. is seeking a proactive sales-oriented professional in Mumbai to achieve targets and handle inquiries from walk-ins, calls, emails, PSAs, and travel agents. You will provide accurate travel product information and follow up to convert leads into bookings.

You will build strong relationships with PSAs and agents, coordinate post-sales support, and maintain records to ensure customer satisfaction while complying with policies and deadlines.

Responsibilities

• Achieve daily, weekly, and monthly sales targets as defined by the Branch Manager.
• Handle customer enquiries through walk-ins, calls, emails, PSAs, and Travel Agents, while ensuring timely follow-ups and conversions.
• Provide accurate product, pricing, and travel-related information to customers.
• Build and maintain strong relationships with PSAs, Travel Agents, and existing customers to drive repeat business.
• Coordinate with internal teams for seamless post-sales service and customer satisfaction.
• Maintain sales records, enquiry databases, and daily sales reports while adhering to defined turnaround times.
• Ensure compliance with company policies, SOPs, audit requirements, and risk management processes.
• Resolve customer escalations promptly and maintain high customer satisfaction levels.
• Drive revenue growth through distribution expansion, incentive programs, and market intelligence.
• Minimize business losses through timely collections, liability management, and effective due diligence.

Job description

• Achieve daily, weekly, and monthly sales targets as defined by the Branch Manager.
• Handle customer enquiries through walk-ins, calls, emails, PSAs, and Travel Agents, while ensuring timely follow-ups and conversions.
• Provide accurate product, pricing, and travel-related information to customers.
• Build and maintain strong relationships with PSAs, Travel Agents, and existing customers to drive repeat business.
• Coordinate with internal teams for seamless post-sales service and customer satisfaction.
• Maintain sales records, enquiry databases, and daily sales reports while adhering to defined turnaround times.
• Ensure compliance with company policies, SOPs, audit requirements, and risk management processes.
• Resolve customer escalations promptly and maintain high customer satisfaction levels.
• Drive revenue growth through distribution expansion, incentive programs, and market intelligence.
• Minimize business losses through timely collections, liability management, and effective due diligence.