Assistant Manager- Sales

Thomas Cook India Limited; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Thomas Cook India Limited in Bengaluru seeks a dynamic sales professional to acquire new business, achieve revenue targets, and manage margins across assigned lines of business. You will onboard customers, maintain flawless operations, and ensure strict SOP and regulatory compliance while coordinating with branch teams.

The role emphasizes accuracy, excellent customer service, and proactive reporting to supervisors.

Responsibilities

• Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets
• Achieve the assigned revenue targets on a monthly / quarterly / annual basis
• Responsible for margin management
• Explore new markets to penetrate & achieve the benchmarked conversion ratio
• Responsible for smooth on-boarding of customers and conduct seamless operations
• Responsible for high accuracy and setting excellent customer service standards
• Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
• Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
• Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
• Maintain effective co-ordination between the customer and the branch service delivery team
• Responsible to report the actual daily position to dealing room
• Be a team player and ensure a cohesive working
• Relationship management with the customers for a long term mutually beneficial business association
• Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
• Analyzing the CRM data and refining / sharpening the approach of the team
• Giving inputs to the Digital Marketing team about customer trends and preferences

Job description

• 1. Responsible to acquire new business – by driving the assigned line of business & achieve the set sales targets
• 2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis
• 3. Responsible for margin management
• 4. Explore new markets to penetrate & achieve the benchmarked conversion ratio
• 5. Responsible for smooth on-boarding of customers and conduct seamless operations
• 6. Responsible for high accuracy and setting excellent customer service standards
• 7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
• 8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
• 9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
• 10. Maintain effective co-ordination between the customer and the branch service delivery team
• 11. Responsible to report the actual daily position to dealing room
• 12. Be a team player and ensure a cohesive working
• 13. Relationship management with the customers for a long term mutually beneficial business association
• 14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
• 15. Analyzing the CRM data and refining / sharpening the approach of the team
• 16. Giving inputs to the Digital Marketing team about customer trends and preferences